United Kingdom Cheap Vacations

The staff were lovely. They did their best to be accomodating, were friendly and is the main reason the property gets an overall "3" rating, rather than 1. I stayed there 2 years ago, and returned because I previously had a good experience. This time, there were a number of problems, due, I believe, to less experience or concern about standards by new management/ownership. We had to argue about getting more than one key card since my hotel roommate and I had different schedules. The elevator/lift was out for over a week, and we had to walk up 52 steps every day for that period. This was not necessarily management's fault, but every single day we were told it would be fixed. The room had a broken drawer, was missing most of the hangers, and other issues we had to point out to staff. We had just 2 towels for the 2 of us - not even a hand towel to use. Again, another issue we pointed out, and then staff graciously provided us with extra towels. Overall the room looked rundown, as did the hotel. We won't be booking it again.

Great location, clean room, bare essentials but we didn't need anything. The stairs sucked, but only had to go up once a day upon returning from the fires. Staircase was very narrow if you have larger luggage but manageable. We were on the top floor. Loved having the windows open without worry. Would definitely stay again

Service was excellent. I had an issue with the A/C not working and immediately they offered me another room. Staff was incredibly helpful and nice. Would definitely book again.