Riviera Maya Beach Vacations

Clean room, air conditioning was incredible. The food was actually really good for a resort. But for me the best thing about this was the staff. The staff would make me rebook a trip soon, everyone was super helpful and beyond polite.

This hotel is no longer a five star furniture in rooms are old and need to be updated. Staff were friendly and tried their best to help. Most of the restaurants were closed in the week out of five only two would be opened.

Quiero compartir mi experiencia para que otros huéspedes estén informados antes de aceptar esta charla de ventas en el hotel. Lamentablemente, fue una experiencia muy incómoda y desagradable. Desde el inicio, dejamos claro que no estábamos interesados, pero aun así el representante, Iván Estrada (closer de la venta), insistió de manera excesiva y poco respetuosa. Su actitud fue altamente presionante, haciéndonos sentir incómodos en todo momento. Lo que debería haber sido una simple presentación informativa se convirtió en una situación tensa, donde no se respetaron nuestros límites como clientes. Este tipo de trato no es aceptable, especialmente en un entorno como el hotel donde uno espera relajarse y disfrutar. No recomendaría a otros huéspedes asistir a esta charla. Definitivamente no vale la pena pasar por una experiencia así.

Great staff, food was good. The events were really fun. Wish they had more of a beer variety but other then that had a great time.

The room was kept clean throughout the day. The staff knew me by name after just one day. The servers even knew our orders!

Clean room, air conditioning was incredible. The food was actually really good for a resort. But for me the best thing about this was the staff. The staff would make me rebook a trip soon, everyone was super helpful and beyond polite.

This hotel is no longer a five star furniture in rooms are old and need to be updated. Staff were friendly and tried their best to help. Most of the restaurants were closed in the week out of five only two would be opened.

The room was kept clean throughout the day. The staff knew me by name after just one day. The servers even knew our orders!

This hotel is no longer a five star furniture in rooms are old and need to be updated. Staff were friendly and tried their best to help. Most of the restaurants were closed in the week out of five only two would be opened.

Quiero compartir mi experiencia para que otros huéspedes estén informados antes de aceptar esta charla de ventas en el hotel. Lamentablemente, fue una experiencia muy incómoda y desagradable. Desde el inicio, dejamos claro que no estábamos interesados, pero aun así el representante, Iván Estrada (closer de la venta), insistió de manera excesiva y poco respetuosa. Su actitud fue altamente presionante, haciéndonos sentir incómodos en todo momento. Lo que debería haber sido una simple presentación informativa se convirtió en una situación tensa, donde no se respetaron nuestros límites como clientes. Este tipo de trato no es aceptable, especialmente en un entorno como el hotel donde uno espera relajarse y disfrutar. No recomendaría a otros huéspedes asistir a esta charla. Definitivamente no vale la pena pasar por una experiencia así.

The room was kept clean throughout the day. The staff knew me by name after just one day. The servers even knew our orders!

Staff was amazing like ABSOLUTELY amazing , food was amazing in every restaurant, so many activities to do. The only thing me and my gf didn’t like so much was the fact that we had to ask them multiple times to clean our room and give us extra towels, slippers, water, or change the bed sheets. Otherwise, everything was so perfect especially the restaurants and the buffet ( it had a lot of variety of foods and very clean)