Illawarra All inclusive Vacations

Staff, kitchen reception were absolutely helpful and obliging. Nothing was a problem. Food was delicious and so fresh. Ishika was outstanding. We were delighted by her helpful and friendly service. She is such an asset to these premises.

Spacious room and Clean bathroom

Spacious room and Clean bathroom

The most amazing place we've ever stayed, the staff are the most welcoming, most helpful and most professional that we have ever come across. Already planning our next trip back to The Four Seasons Sydney

We paid for breakfast, however, we were charged for the coffee. Thought this was so damn rude. Should be included. Hubby found the scrambled eggs and bacon unappetising and below par. Need to do better.

I had an extremely disappointing experience at YEHS Hotel Sydney CBD. The housekeeping standards were unacceptable, and the management's response made things even worse. The bed sheets were not changed as expected, dirty towels were left uncollected for 2–3 days, and the toilet was not properly cleaned, with faeces still present. Despite raising our concerns, the problems continued the following day. The bed sheets were still improperly tucked in, the bathmat had hair and appeared not to have been changed, and a used soap wrapper was left on the bathroom floor. We had to spend hours communicating with staff and documenting these issues, even though basic cleanliness should be a standard service. Sabin was aware of the situation and had personally witnessed the issues. The management also failed to respond within the promised timeframe, forcing us to follow up again. Eventually, the Duty Manager acknowledged the housekeeping failures and apologised, but refused to offer any compensation whatsoever. The hotel's argument that the issues were eventually addressed does not excuse repeated hygiene failures, the inconvenience caused, or the time we spent chasing a resolution. Guests should not have to repeatedly complain just to receive basic housekeeping services. Overall, this experience reflected poor housekeeping, inadequate complaint handling, and a lack of accountability from management. I would not recommend this hotel and would not stay here again.

I liked the fact that the location is within walking distance from the harbor. I didn’t like that the room was extremely small and there were lots of dust and trash under the bed. We even found an empty plastic bottle under the bed.