Busan All inclusive Vacations

Very clean and grate value. close to the attractions and sites.

Staffs were very kind and the place was amazing.

Location was very good.

Property was big, and spacious. The view from our room was amazing and the staff was friendly and helpful. Definitely will stay here again.

Facilities and Rooms are breathtaking, Water House, Gym, Restaurants. However, as an experienced world traveler, there are a few critical things that they need to work on: 1) Not all areas are wheelchair accessible. No signs for ramps, doors to the Ananti Town are all manual, and forget using the Water House (which is incredible btw) unless you can somehow climb lots of stairs. 2) Very limited English speaking staff, surprising for such a high end 5-star hotel with plenty of foreigners. Google translate is a must if you don’t speak Korean. Even then, the interactions are awkward. 3) No a la carte breakfast options before 10am at the restaurants/cafes, Either you get the full buffet breakfast at the restaurant (expensive), or you have to get room service. 4) Front desk service very limited. At check in we got a sheet with some basic information about facilities and restaurants, a map (the hotel is huge), but no guidance as to what the options were for dining, hotel highlights, etc. It’s as though the staff is trained to minimize their engagement with the guests. 5) Ordering room service is complicated and not time reliable. You can’t simply call and order the menu, or easily use a tv, phone, or pad. 6) If you need a wheelchair, you must “go and get it” from the concierge. They won’t bring it to you. That’s right, WALK to get the wheelchair you need because you can’t walk well or at all. Overall an impressive hotel, but the service and communication is sorely lacking.

The hotel is newer and clean. The room was just as the pictured — very nice. Restroom is on the bottom floor of the room. The food options were ok. A little bit too pricey in our opinion for what you get. Parking was very convenient. Only thing that was disappointing was the bigger outdoor rectangle pool in the pictures was not the pool we were able to enjoy. They didn’t mention if we can pay extra to use it. That was misleading. The mobydick market was nice, wish the staff took a minute to kind of give us a breakdown of the hotel area that would have been helpful.

Facilities and Rooms are breathtaking, Water House, Gym, Restaurants. However, as an experienced world traveler, there are a few critical things that they need to work on: 1) Not all areas are wheelchair accessible. No signs for ramps, doors to the Ananti Town are all manual, and forget using the Water House (which is incredible btw) unless you can somehow climb lots of stairs. 2) Very limited English speaking staff, surprising for such a high end 5-star hotel with plenty of foreigners. Google translate is a must if you don’t speak Korean. Even then, the interactions are awkward. 3) No a la carte breakfast options before 10am at the restaurants/cafes, Either you get the full buffet breakfast at the restaurant (expensive), or you have to get room service. 4) Front desk service very limited. At check in we got a sheet with some basic information about facilities and restaurants, a map (the hotel is huge), but no guidance as to what the options were for dining, hotel highlights, etc. It’s as though the staff is trained to minimize their engagement with the guests. 5) Ordering room service is complicated and not time reliable. You can’t simply call and order the menu, or easily use a tv, phone, or pad. 6) If you need a wheelchair, you must “go and get it” from the concierge. They won’t bring it to you. That’s right, WALK to get the wheelchair you need because you can’t walk well or at all. Overall an impressive hotel, but the service and communication is sorely lacking.

The location is at the intersection of the main food/entertainment street of the area and the beach. The hotel itself also has outstanding features and amenities.

Location is great!!!!

Location was very good.

Staffs were very kind and the place was amazing.

The rooms where nice and big, some amenities are provided like shampoo and soap, also big towels are available by asking the reception. The beds where a bit hard, but still confortable with an additional pillow per bed. The location was good, close to various shops and the Lotte mall, we could walk for dinner and to many convenience stores.

Excellent stay, clean, newer hotel, as advertised.

Close to metro and dinning, right downtown Busan