Hai Phong All inclusive Vacations

Nice staff good service

Greag location and fantastic service

Good location and decent hotel. Breakfast place is very crouded

The staff at the Shining Central Hotel & Spa are all extremely kind. They are very helpful and attentive. The hotel itself was extremely clean and well looked after. We used the spa service as well which was great. They make it feel like a home away from home!

The hotel offers a comfortable stay with all the essentials, but what really stood out was the friendliness of the staff. Their courteous attitude and attention to guest needs added a personal touch that elevated the experience.

Great location and very friendly reception staff especially Ly and Skye. Highly recommend

As a 5-star hotel, the breakfast is terrible. Basic items like cheese were missing for two days, and on one day, they only offered one kind. There’s no variety in bread, and the coffee is bad. The restaurant has an unpleasant smell that sticks to your clothes — really disappointing!

Very clean room and near to amenities.

This hotel will be demolished next month, in January 2026. The government used Imminent Domain to take over a section of Lakeside property to create a community area. So, it doesn't really matter what I think about this hotel. It was a good place to stay in a variety of ways, but the deal breaker for me was that they refused to give my travel partner and I two room keys. Therefore, every time we went out separately, one of us had to be escorted back to our 10th floor room. The bedroom door of the suite locked when closed and required a key to open, then would beep madly every time it opened. That's disturbing to the person sleeping in the other room. And I got locked out one time in my towel and had to call the desk for help. The shower was utterly translucent. It was supposed to be slightly fogged, but once wet, there was no privacy at all. The toilet was the usual glass walls, also. Why do we want our throne on display? The breakfast was mediocre, the dinner was just plain bad. I think the pho broth was plain water! The staff was excellent. The location was great!

Lovely hotel. Great location. staff very professional. Room was lovely and was lucky enough to be upgraded.

Breakfast was around the corner in their sister hotel, staff were a little slow, had to ask for a coffee cup, the milk had ran out and took several minutes for them to top up even though the dining room is about the size of a standard living room in someone’s house and the kitchen just off it! Hotel in a great location tho so we just went elsewhere for breakfast.

Clean, friendly, and efficient

The hotel was cute, the staff was very nice and even ga e us a gift. I would come back here anytime