Hai Phong Municipality All inclusive Vacations

The hotel is outdated and worn. Definitely not a 5 star hotel, 3 star at most. There’s no rooftop bar or any rooftop.

This hotel will be demolished next month, in January 2026. The government used Imminent Domain to take over a section of Lakeside property to create a community area. So, it doesn't really matter what I think about this hotel. It was a good place to stay in a variety of ways, but the deal breaker for me was that they refused to give my travel partner and I two room keys. Therefore, every time we went out separately, one of us had to be escorted back to our 10th floor room. The bedroom door of the suite locked when closed and required a key to open, then would beep madly every time it opened. That's disturbing to the person sleeping in the other room. And I got locked out one time in my towel and had to call the desk for help. The shower was utterly translucent. It was supposed to be slightly fogged, but once wet, there was no privacy at all. The toilet was the usual glass walls, also. Why do we want our throne on display? The breakfast was mediocre, the dinner was just plain bad. I think the pho broth was plain water! The staff was excellent. The location was great!

Very attractive hotel with attentive, English-speaking staff, and clean rooms. Great location and good value overall.

Yes room was really clean

Exemplary dedication by employees.

The hotel is outdated and worn. Definitely not a 5 star hotel, 3 star at most. There’s no rooftop bar or any rooftop.

Exemplary dedication by employees.

Wonderful and modern hotel that is spotless. Air conditioning works well. Hotel looks new with the nicest staff. Excellent breakfast that changes daily. Pho is better than most restaurants. Across from a great cafe and many dining choices. Close to main shopping and major food streets. Only issue is that like most of Hanoi, you have a mix of modern and developing properties. However, the area is very safe.

The hotel is outdated and worn. Definitely not a 5 star hotel, 3 star at most. There’s no rooftop bar or any rooftop.

Staff were courteous and friendly. Amenities were satisfactory and the room was clean.

Yes room was really clean

The receptionist with the glasses was very cute and very helpful

Staff were courteous and friendly. Amenities were satisfactory and the room was clean.

The Acoustic Hotel & Spa was amazing. We stayed here for part of our honeymoon and the staff was wonderful. They greeted us at the front door and helped with our luggage. When we checked in they brought us drinks and fresh fruit in the lobby. We had a couples spa package that was so relaxing! The front desk staff greeted us and wished us well every time we left and returned to the property. The rooms were spacious and house keeping kept everything nicely maintained and provided complementary waters, wine, and fruit. Absolutely recommend for anyone visiting Hanoi.