California Desert Adventure Vacations

While the property itself is great (clean, quiet, good amenity), communication and management is poor. We were given a code to a wrong room in the Latch app as they re-assigned us to a new room on the day of check-in but didn’t update in their system properly. We stepped in a room that was clearly occupied! What’s worse was we were emailed that all staff would be on Thanksgiving break and we should call some back up phone number, but the back up person clearly belongs to a different firm and was not sure how to handle this and told us there is a chance nobody would be given it’s night before Thanksgiving (so very stressful for us after a long day of driving). And even more funny was we tried to call the original number after all, and they were actually not on break at all! They were indeed able to help. It seems the property is subcontracted through many firms and between each layer there is some communication barrier. Too many miscommunication and mismanagement made an otherwise wonderful stay stressful.

The room was in good condition, amenities were fine. Biggest issue was the location of the room to San Pedro Square. Unless the windows and doors are replaced there is a major noise issue in this unit - every night of the week there is live music, on Thurs-Sat there is music until 2:00am. This is very impactful to sleep

The room was spotless. The staff was great and very helpful. Location is unbeatable. Very nice and comfortable stay. We'll definitely be back when we're in the LA area again. Price was good too.

Nicole was fabulous, felt like a 5 star experience

This property is first class! Excellent service, amenities and rooms

The Sun Rose Hotel was just okay, but definitely not worth the high price. The location isn’t convenient, the descriptions on Expedia were misleading, and the service and cleanliness were disappointing. For $1,300 for two nights, I expected much better.

All of the above were excellent Ftom check in to clean beautiful room -all staff were excellent with service

Clean room staff professional.

Nicole was fabulous, felt like a 5 star experience

The view exceptional and the staff incredibly friendly

Great location. Rooms are small but good. Restaurant is great

Nicole was fabulous, felt like a 5 star experience

All of the above were excellent Ftom check in to clean beautiful room -all staff were excellent with service