Yucatan Peninsula Adults Only Vacations

Buffet food could be significantly improved. Restaurant booking process was not great with all bookings being filled before arriving. It was a nice resort but did not meet the premium price level

The hotel is way to new and not all amenities are fully active like spa, night club, restaurant, day shows.staff is extremely polite and professional made me and my wife feel like royalty.whish Expedia could’ve advise not too book here due to this matter.

We love this resort. The staff are family - that’s why we keep coming back ❤️❤️

I would give a 5 stars for the hotel and restaurants and 0 star to the spa. The room is great and the food and cocktail great. But if you come for the spa dont chose this hotel. Not only it is extremely expensive, if you have Expedia 250$ credit only 125$ will apply and they will charge 52$ for using the credit . You end up paying 700$ a couple massage in a freezing room with cold hands and cold oil. Not relaxing at all. I asked 4 times if they could lower or close the ac and they agreed but did nothing but add the pile of blanket on me . At the end i complain about not only the quality but nothing was done when i said i was not feeling good in the cold. Not even a gesture, just an offer to redo it for « free » no thank you.

I had an amazing stay at this hotel! The property itself is beautiful, but what truly made the experience exceptional was the staff—especially the management team. A special shout-out to Carson at the Preferred Club (24th floor), who went above and beyond to make sure every detail of my stay was perfect. Carson was professional, friendly, and incredibly attentive, making me feel truly welcomed and cared for. Thanks to the outstanding service and warm hospitality, this has become one of my favorite places to stay. Highly recommended!

Buffet food could be significantly improved. Restaurant booking process was not great with all bookings being filled before arriving. It was a nice resort but did not meet the premium price level

The hotel is way to new and not all amenities are fully active like spa, night club, restaurant, day shows.staff is extremely polite and professional made me and my wife feel like royalty.whish Expedia could’ve advise not too book here due to this matter.

I would give a 5 stars for the hotel and restaurants and 0 star to the spa. The room is great and the food and cocktail great. But if you come for the spa dont chose this hotel. Not only it is extremely expensive, if you have Expedia 250$ credit only 125$ will apply and they will charge 52$ for using the credit . You end up paying 700$ a couple massage in a freezing room with cold hands and cold oil. Not relaxing at all. I asked 4 times if they could lower or close the ac and they agreed but did nothing but add the pile of blanket on me . At the end i complain about not only the quality but nothing was done when i said i was not feeling good in the cold. Not even a gesture, just an offer to redo it for « free » no thank you.

We love this resort. The staff are family - that’s why we keep coming back ❤️❤️

The hotel is way to new and not all amenities are fully active like spa, night club, restaurant, day shows.staff is extremely polite and professional made me and my wife feel like royalty.whish Expedia could’ve advise not too book here due to this matter.

I would give a 5 stars for the hotel and restaurants and 0 star to the spa. The room is great and the food and cocktail great. But if you come for the spa dont chose this hotel. Not only it is extremely expensive, if you have Expedia 250$ credit only 125$ will apply and they will charge 52$ for using the credit . You end up paying 700$ a couple massage in a freezing room with cold hands and cold oil. Not relaxing at all. I asked 4 times if they could lower or close the ac and they agreed but did nothing but add the pile of blanket on me . At the end i complain about not only the quality but nothing was done when i said i was not feeling good in the cold. Not even a gesture, just an offer to redo it for « free » no thank you.

Everything was first class

The hotel is way to new and not all amenities are fully active like spa, night club, restaurant, day shows.staff is extremely polite and professional made me and my wife feel like royalty.whish Expedia could’ve advise not too book here due to this matter.

We love this resort. The staff are family - that’s why we keep coming back ❤️❤️