Cancun Adults Only Vacations

Pool was fine but not heated.

We had an incredible time at Live Aqua. Our room was spacious, and we appreciated the larger balcony area. The dining options were enjoyable, and the 24-hour room service was convenient. However, we were disappointed that we could not visit the specialty restaurant MB due to a special event taking place that evening, which prevented us from entering or being placed on the waiting list. It would be helpful for the front desk to inform guests of special events at restaurants ahead of time so you can plan accordingly. We ended up dinning at Carnivore, which was good but we were really looking forward to dining at mb. Our concierge, Viridiana, took care of us and got us a discount at Carnivore for the inconvenience which was greatly appreciated. She did an excellent job taking care of our requests and answering all our questions. We would like to express our gratitude to Marcelo at Varenna, Eduardo at Hidden Garden, and Viridiana for going above and beyond to make our stay relaxing and memorable. One negative aspect to mention is the vacation club presentation. If you are not interested, it is best to decline it upfront. We found it to be a waste of time. If you're interested in siging up, I suggest you read the contract throughly before you sign. They make it sound like it's super easy to cancel the membership, however the language in the contract implies a firm term and there no cancelation rights in the contract.

Everything was amazing

The property was beautiful and the best view ever. When we first checked in they promised us “Welcome Gift “ and we never received anything. The grill bar at the pool was always busy and you had to wait to long for food. The other thing was that if you have a baby in a stroller or if you are in a wheelchair that had no elevator from lobby to the restaurant or the pool. You have to go all the way around to get the elevator . Also if you do not tip the servers they treat you like trash.

Due to the weather it was cold and rainy so the games and activities at the pool were not entertaining no one . Food was okay and room was just okay

Water from the shower was either scolding or too cold. Maintenance folks could not fix it. Surprise resort fees were added that were supposedly included in the Expedia total. When I cheched in, they asked for the usual credit card hold amount; however it was not a hold charge for a real charge for $700. When I checjed out, they charged me again for the incidentals instead of deducting thise from the original "hold charge". They said the "hold" charge would be refunded in about 10-12 days. In sumnary, this hotel is a total financual abuse.

We had an incredible time at Live Aqua. Our room was spacious, and we appreciated the larger balcony area. The dining options were enjoyable, and the 24-hour room service was convenient. However, we were disappointed that we could not visit the specialty restaurant MB due to a special event taking place that evening, which prevented us from entering or being placed on the waiting list. It would be helpful for the front desk to inform guests of special events at restaurants ahead of time so you can plan accordingly. We ended up dinning at Carnivore, which was good but we were really looking forward to dining at mb. Our concierge, Viridiana, took care of us and got us a discount at Carnivore for the inconvenience which was greatly appreciated. She did an excellent job taking care of our requests and answering all our questions. We would like to express our gratitude to Marcelo at Varenna, Eduardo at Hidden Garden, and Viridiana for going above and beyond to make our stay relaxing and memorable. One negative aspect to mention is the vacation club presentation. If you are not interested, it is best to decline it upfront. We found it to be a waste of time. If you're interested in siging up, I suggest you read the contract throughly before you sign. They make it sound like it's super easy to cancel the membership, however the language in the contract implies a firm term and there no cancelation rights in the contract.

The staff were great, service was impeccable. Food, however, has gone downhill since Hyatt took it over which is very unfortunate. I feel it should have stayed its own company. We have recently stayed at Excellence brand and find that they have more control over their operations. One thing that was really disappointing is that you do not provide alcohol in the rooms anymore. We don’t drink beer and simply wanted a bottle of the Don Sylvestre Sauvignon blanc and that wasn’t possible; not high end “preferred club” service. Although our butler Hector was very nice and personable we found he did nothing for us. We will Definately be looking elsewhere on our next vacation we think.

The property was beautiful and the best view ever. When we first checked in they promised us “Welcome Gift “ and we never received anything. The grill bar at the pool was always busy and you had to wait to long for food. The other thing was that if you have a baby in a stroller or if you are in a wheelchair that had no elevator from lobby to the restaurant or the pool. You have to go all the way around to get the elevator . Also if you do not tip the servers they treat you like trash.

We had an incredible time at Live Aqua. Our room was spacious, and we appreciated the larger balcony area. The dining options were enjoyable, and the 24-hour room service was convenient. However, we were disappointed that we could not visit the specialty restaurant MB due to a special event taking place that evening, which prevented us from entering or being placed on the waiting list. It would be helpful for the front desk to inform guests of special events at restaurants ahead of time so you can plan accordingly. We ended up dinning at Carnivore, which was good but we were really looking forward to dining at mb. Our concierge, Viridiana, took care of us and got us a discount at Carnivore for the inconvenience which was greatly appreciated. She did an excellent job taking care of our requests and answering all our questions. We would like to express our gratitude to Marcelo at Varenna, Eduardo at Hidden Garden, and Viridiana for going above and beyond to make our stay relaxing and memorable. One negative aspect to mention is the vacation club presentation. If you are not interested, it is best to decline it upfront. We found it to be a waste of time. If you're interested in siging up, I suggest you read the contract throughly before you sign. They make it sound like it's super easy to cancel the membership, however the language in the contract implies a firm term and there no cancelation rights in the contract.

Due to the weather it was cold and rainy so the games and activities at the pool were not entertaining no one . Food was okay and room was just okay

Everything was amazing

We had an incredible time at Live Aqua. Our room was spacious, and we appreciated the larger balcony area. The dining options were enjoyable, and the 24-hour room service was convenient. However, we were disappointed that we could not visit the specialty restaurant MB due to a special event taking place that evening, which prevented us from entering or being placed on the waiting list. It would be helpful for the front desk to inform guests of special events at restaurants ahead of time so you can plan accordingly. We ended up dinning at Carnivore, which was good but we were really looking forward to dining at mb. Our concierge, Viridiana, took care of us and got us a discount at Carnivore for the inconvenience which was greatly appreciated. She did an excellent job taking care of our requests and answering all our questions. We would like to express our gratitude to Marcelo at Varenna, Eduardo at Hidden Garden, and Viridiana for going above and beyond to make our stay relaxing and memorable. One negative aspect to mention is the vacation club presentation. If you are not interested, it is best to decline it upfront. We found it to be a waste of time. If you're interested in siging up, I suggest you read the contract throughly before you sign. They make it sound like it's super easy to cancel the membership, however the language in the contract implies a firm term and there no cancelation rights in the contract.

The property was beautiful and the best view ever. When we first checked in they promised us “Welcome Gift “ and we never received anything. The grill bar at the pool was always busy and you had to wait to long for food. The other thing was that if you have a baby in a stroller or if you are in a wheelchair that had no elevator from lobby to the restaurant or the pool. You have to go all the way around to get the elevator . Also if you do not tip the servers they treat you like trash.