It’s a good property but has hidden costs . The self parking gate is closed around check in time so that you choose valet parking for 35 pounds per day . Umbrellas are priced , breakfast is around 30 pounds per person etc . On an overall impression it’s a good property but has many dark patterns for making more money . Transparency is the key , which was missing
Manish
2025 年 7 月に 1 泊滞在
10/10
A real treat. Close to everything a tourist would want in York. Luxurious and elegant. Had afternoon tea (a treat). The lounge was nice with live music. The property and staff top notch.
michael
2025 年 6 月に 2 泊滞在
8/10
Breakfast is always amazing and lovely lady who seems to work every day shows you to a table .
Tea and coffee made to order .
The grand is having the spa renovated at present and there’s some disruption .
The shower in my room smelt very stale and the room wasn’t ready at 3 pm check in .
I love York and I know the Grand will resume normal service for next time .
Sarah
2025 年 6 月に 2 泊滞在
10/10
Excellent Hotel, Staff, and location
Roland
2025 年 6 月に 2 泊滞在
8/10
The hotel is very well located and particularly handy for the train station. The exterior was imposing as was reception but I felt some of the interior was a little tired e.g the chair in the bar I was sitting on had the stuffing hanging out of a hole in the fabric on the arm. Our room on floor 3 was large with separate rooms for bathroom and toilet and a large bedroom. Unfortunately this room only had one very small window so it was quite dark even though it was a gloriously sunny day and some of the furniture was a little bit tired. There was a nice gesture of a birthday card for my wife and a little plate with 4 chocolates in the room on arrival and my wife was offered a complimentary birthday drink in the bar. All the staff we had contact with were very pleasant and friendly. The breakfast this morning was very good and even though very busy the staff member managing table seating was super efficient and friendly as were the table and kitchen staff. Would I choose to stay there again…. I’m not sure.
Kevin
2025 年 6 月に 1 泊滞在
10/10
Absolutely loved my stay here! Staff were very friendly and helpful, rooms were amazing and very easy walk to attractions in York and train station. I'd definitely stay here again!
Vashti
2025 年 6 月に 5 泊滞在
10/10
Had a wonderful stay at The Grand. The room was clean, comfortable with everything we needed. The staff were kind and welcoming, and the location was perfect—close to everything. Would definitely stay here again!
craig
2025 年 6 月に 1 泊滞在
10/10
Big hotel close to the train but on a quiet location. It felt like a 4 star hotel with the amenities and grandness of the building . Room was big and bathroom big. Breakfast was great
Mark
2025 年 6 月に 1 泊滞在
10/10
💯
Baihe
2025 年 5 月に 9 泊滞在
10/10
jane
2025 年 5 月に 2 泊滞在
10/10
Proximity to train station and centre of town; value
Richard
2025 年 5 月に 2 泊滞在
10/10
Couldn’t fault this hotel - superb customer service and fabulous room. Great location
Sarah
2025 年 5 月に 1 泊滞在
8/10
An excellent hotel with superb staff. The breakfast disappointed, so took ourselves to Betty’s the following day.
James
2025 年 5 月に 2 泊滞在
10/10
Christopher
2025 年 5 月に 1 泊滞在
10/10
Jack
2025 年 5 月に 1 泊滞在
10/10
Personnel and room were excellent. Room service Food was great. Wonderful location.
Edwin
2025 年 4 月に 1 泊滞在
10/10
Un hermoso hotel con una inmejorable ubicación, a un paso de la estación de trenes y del centro.
Muy buen desayuno y el personal muy amable.
Lo recomiendo ampliamente.
Georgina
2025 年 5 月に 1 泊滞在
10/10
Great stay & first class hotel.
Nice location in central York.
Oscar
2025 年 4 月に 1 泊滞在
10/10
Really enjoyed our stay here! The room was very spacious and offered excellent value for money. The location was ideal—central and easily walkable into the heart of York, which made exploring the city a breeze. The quirky touches, especially the beehives, added a lot of character and charm to the place. Would definitely recommend and stay again!
Raymond
2025 年 5 月に 1 泊滞在
10/10
Really nicely decorated. Spacious rooms. Great bar with reasonable prices