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"Did not use breakfast or laundry"

"I had a great stay at your hotel. The room was spacious and the staff was super friendly and flexible and was also ready to help. The only thing I want to mention is that I would smell a sewage smell in the bathroom after housekeeping cleaned the bathroom. I wasn’t sure if it was the cleaning solution or cleaning materials used or if it was something else. It was something I noticed and wanted to share with you. This is not a complaint but something I noticed. Thank you for your consideration. "

"Good location for night out. Everything was ok, but expect a very small room. The bathroom and shower were big though and very good."

"This hotel is simply reaching end of service life. Needs a major renovation. We chose it so that we can ride Narita express the next day. There is very few things around the hotel. It's not worth it. Pick something else if you dont need proximity to station."

"Hotel was very conveniently close to the main Shinjuku train terminal which meant hoping on local or main subway lines was fast and convenient. Hotel room was spacious with a nice shower and bath. My two biggest gripes about the hotel are the lack of Gym and no room service. I guess because there are a million options at your front door it doesn’t make much sense to offer that room service but as I fell ill for a few days I really didn’t want to get out of bed and track down food. Regarding the GYM they mentioned a nearby gym where you can buy daily or weekly passes. Sorry but the notion I should have to pay for a separate package and leave the hotel to go exercise is sad. Especially with the traffic this hotel is dealing with."

"The staff were excellent, the check in process was smooth and quick. The hotel itself was the nicest hotel our entire trip. It was our honeymoon so the staff decided to write us a nice letter congratulating us and well wishes. Overall the hotel is super nice, the 7/11 on the basement level was a huge plus. Would recommend anyone ! 11/10 stars "

"Everything was wonderful. Just hope the hotel will try to change the way of using the elevator to be more efficient in the morning."

"Clean and spacious room and nice bed. Would have liked controlled air conditioning. Bathrooms were clean and good."

"The hotel was little further than i expected from main station especially wheelchair accessible or stroller lifts. The rooms were very tight and dated which was a contrast to all other areas in hotel."