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"Very well taken care of hotel, although an older property. Liked that we could use private bath on reserved time. Good breakfast and close to the train station"

"Very nice staff. Would stay here again. "

"Hotel right next to station and a variety of restaurants and shops. Easy access, room older decor but comfortable and has everything you need. Breakfast very good value. Definitely stay again. "

"Incredible service and an absolutely amazing hotel. The staff were amazingly attentive and helpful, provided transport for us to see the monkey park and get us back to town in time for our train back. The evening meal was absolutely incredible and such a lovely experience, and the Onsen was outstanding. We loved our stay and would definitely stay again with absolutely no hesitation."

"Amazing stay at Shimaya. The owners, as mentioned in other reviews are outstanding. Gave us a ride to the Snow Monkeys and were very helpful. The breakfast (¥700) was simple and quick - toast, fruit, yoghurt, coffee and juice! Onsen was clean and great. We were on the fourth floor and the views were unreal. Will for sure be returning in the winter! "

"Super helpful staff and they speak English. The customer service was excellent with thorough explanations of the facilities, the meals and the van service to see the snow monkeys the next day (free van service) Great meals (plenty of great food) and the baths were amazing (onsen). You can book the indoors baths twice in a day (heaven!) and I had a private onsen in my room as well. Even when the weather was super cold and rainy, I was able to enjoy and recover from my long trip. I was not able to get out and walk around the property at night since it was very cold outside. Would definitely love to return! "

"Staff was very friendly and accommodating to English speaking travelers. The private onsen was great too."

"This was our first time in a Ryokan! And we loved it!! We enjoyed wearing the Kimonos provided and having a multi course dinner! They were also able to provide vegetarian options for dinner as well. The onsen at the hotel was much larger and nicer than the free ones outside the hotel. There is a toilet in the room but no shower, so you have to use the public bath to shower."

"A lovely cosey place to stay if you are visiting the Snow Monkey Park. We walked from the ryokan to the park, it took about 30 minutes to the gate and I am a slow walker. A nice town to wander around if you have the time. "