The hotel is in an idyllic setting and well presented. Sadly, the spa facilities are only available to guests who purchase a treatment. There was some confusion with communication: I received an email telling me the hotel was closed after I had booked and indeed there was a sign at the entrance of the hotel indicating it was closed, when it was not. The dinner menu was not the most appealing, although the food served was good. Breakfast did not quite meet expectations. Overall, good and I had a pleasant stay.
Daniel
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Austin
2024 年 4 月 20 日
Austin
2024 年 4 月に 2 泊滞在
8/10 (良い)
Eleanor
2024 年 2 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Eleanor
2024 年 2 月に 2 泊滞在
10/10 (非常に良い)
john
出張
2023 年 12 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel and quiet stay
john
2023 年 12 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
2023 年 12 月 9 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 客室の快適度
Nice setting however the rooms/doors aren’t soundproof at all so you can hear every conversation and door slamming. Rooms are opposite the wedding event venue so there is loud music until 12. The hotel also didn’t have any earplugs to offer.
Additionally we stayed for 2 nights and the hotel unfortunately took payment in a bizarre way - they took both a £465 pre authorisation when we arrived and an additional £365 on the day we checked out, meaning my credit card had a pending balance of £830 despite only a 2 night stay. This seems illogical and they should have used the pre auth charge as payment instead.
宿泊されたお客様
2023 年 12 月に 2 泊滞在
8/10 (良い)
BARRY
2023 年 12 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
BARRY
2023 年 11 月に 1 泊滞在
8/10 (良い)
john
カップルで旅行
2023 年 11 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Only problem is from are garden could see into next doors toilet
john
2023 年 11 月に 1 泊滞在
6/10 (普通)
Stephen
出張
2023 年 11 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Recent stay 16-11
Fantastic location , room was very good but the food at the hotel seemed very expensive and then the food at the sister pub the Swan was well below par ! how it was described in the Menu was nothing like in reality. One other point and something people should be aware even if your a resident you cannot use the Spa facilities unless you book a treatment (which for me was not required ) so I was not then allowed to simply have a swim and sauna.
Stephen
2023 年 11 月に 1 泊滞在
6/10 (普通)
Shauna
家族旅行
2023 年 11 月 1 日
Sadly disappointing…
Disappointing stay. The only positive was lady on reception in the afternoon and the lady serving in The Old Swan - both were very polite and ensured we had everything we needed. Other than that, this was our first visit since the change in ownership and we have to say, it was much better before. The whole place - Swan and Minster Mill has lost its spark and charm it had. The focus now seems to be on corporate and high end drinking and dining rather than comfort country living.
It is with a heavy heart that we will not returning. This place held a special place in our hearts (we were married there in 2016) but it is just not the same. The new owners have changed something that do not need to be changed unfortunately.