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"Very friendly & helpful staff. The breakfast was also very tasty!"

"Staff, room & all meals were great. Very consistent service over multiple stays."

"Room was spacious enough considering what people say about other hotels in NYC. Staff was as friendly as you will get in NYC, they were courteous changed me from a king to 2 queens per my request without a hitch. Also, the room they originally gave me the carpet was still damp and they just sent me 2 keys for another room immediately and were apologetic. I was very impressed with their service. Also, left our luggages with the bell service since we got to the hotel in the morning and left it again on our checkout date so we could go out in the meantime we left in the afternoon. They were great about that as well "

"Great hotel! Loved the location, the hotel itself, the amenities, all of it. Solid pick!"

"Es cerca del aeropuerto, pero el área era bastante sucia y peligrosa. Para una noche está bien, tomando en consideración la cercanía al JFK, no obstante la ventilación y el calor nos impidieron dormir. Las áreas comunes estaban frescas, pero el aire acondicionado en los cuartos no servía. Me hubiera quedado en una zona más segura y aunque hubiese tenido que levantarme más temprano para ir al aeropuerto hubiésemos dormido mejor. No volvería y la noche costó más de 200 dólares, nada económico."

"Clean room"

"Staying at the Lotte New York Palace was just as special as I remembered—if not more so. It had been years since my last visit, and this time I brought my daughter for her very first trip to New York City, which made it even more meaningful. From the moment we arrived, everything felt seamless and welcoming. The setting is simply stunning—classic New York elegance with that iconic courtyard that never loses its charm. Our room was beautiful, comfortable, and a perfect retreat after full days exploring the city. What really stood out was the service. Every interaction felt genuine and thoughtful, and they made the experience feel special for both of us. It was the perfect place to create memories on her first NYC trip. I’m happy to say it absolutely did not disappoint. If anything, it reminded me why I loved it so much in the first place—and why I’ll definitely be back again."

"Decent location for the price. Bare bones amenities- no in room coffee/tea, no microwave, only one side of the king bed had a bedside table and lamp. The towels were changed daily but we were 3 people and we only got 2 of everything. We wanted a comfortable place at a good price, which we got. Close enough to the subway for us, we don’t mind walking. It was just a place to sleep for our 4 night NYC exploration, it did the job."

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