Search Castles in West Island

"Great service all round"

"The hotel is not fancy, but it is kept pretty clean. The room exceeded our expectations as it was spacious and the kitchen area had everything we needed. The plus side is the location with public transportation & Place d'Armes Square being walking distance. I would definitely book here again."

"I was very disappointed with the cleanliness of this hotel. The room felt unclean from the moment we arrived. We found what appeared to be bed mites in the bed, and we were itching throughout the night. The carpet had visible stains, and the towels did not look properly washed. The room was also cold, and the bedding did not feel fresh. The bathroom was not well maintained — the shower wasn’t working properly, and the toiletries provided were very poor quality and did not provide enough. The only positive part of the stay was the breakfast which included eggs, yogurt, bread, tea, coffee and fruits. The staff were friendly, but the service was inconsistent."

"no free breakfast. Coffee shop available did not really have breakfast food."

"It was a good place The only thing we weren't to happy was that we ask several times for clean towels and we didn't got any, other than that was ok"

"The service at the front desk is horrendous, with a very argumentative manager. The house-keeping service is terrible, with room cleaning provided only every 3 days. Totally inadequate. The hotel refused to respond to complaints about the telephone not working. - no dial tone. The internet service is poor, and the face basin was clogged. Despite repeated requests, the hotel staff refused to address these issues. If you request a taxi, the front desk calls Diamond Taxi only. The customer service of this provider is very poor."

"Apartment was specious & clean. Staff was friendly & helpful. Simple breakfast which was still very good & just what i was looking for."

"The meals were great and the service was excellent."

"Great location!"