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「Very disappointing experience. There was no communication from the property before arrival despite five attempts to contact them. We arrived at 5:15pm, well after the 3pm check-in time, yet two people were still in the property washing up and cleaning. Had we arrived at 3pm, the property clearly would not have been ready. The cleanliness was unacceptable. Plates and pans needed washing before use, there were dirty cups in the dishwasher, mouldy cheese in the fridge and a freezer that appeared...

「Excellent location with garden and parking, convenient for central London and lovely hosts.」

「Booked before it had many reviews and it was too late to book elsewhere. I used self-check in as I arrived after 5pm, and every toilet was out of toilet paper. I wasn’t provided with any until the next morning as there was no one at reception until 11:00 the next day. The room didn’t have a bin either which makes rubbish management difficult. I was also never given any information on whether the plates etc. were for use by anyone or of they belonged to permanent residents. Check out is at 11...

「Quando prenotate il bagno privato tenete in considerazione che voi potreste essere al terzo piano e il bagno al primo con la necessità di fare due rampe di scale per utilizzarlo. Bagno segnalato come privato e il cartello per segnalarlo è comparso soltanto il giorno che siamo partiti. Bagno privato senza nessuna chiave e rispondono che non sono responsabili se qualcun altro lo utilizza senza permesso.」

「Location is near 2 different underground stations and a very large Westfield shopping mall. Like other reviews, the place is hard to find at first but we found it. It's ok inside but has had some water damage on the walls and the furniture is old so really not sure how this is a "refurbished" place. There is no coffee maker but there are cups, plates but we never cooked anything there. We were able to fit 3 teens in the living room using the pull outs. We could not get the TV to work, only...

「Property was comfortable and an easy walk to Kew Gardens and the train. Air conditioning was great because the weather was very hot. Nice and cool inside.」

「Great location and price. However, the cleanliness of the room and bathrooms could have been bett」