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"The hotel location is brilliant and easy to get to things in Bath. You need to park in the city parking overnight - which is around £22."

"Husband and I have been scratching our heads trying to think of something they could have done better. We had a great time. Bed was fantastic - so comfortable. Shower was great. Breakfast was really good. Location was ideal for everything - everywhere we wanted to go was ten minutes or less walking away. Interacted with quite a few staff and they were always very pleasant and efficient. We didn't have much of a view but we had booked a basic room and had factored that in. 100% happy."

"Check-in was good, staff member was pleasant and the room was well presented. Unfortunately the room stank of cigarette smoke and we couldn't be moved to another room. Before I would stay here again I would insist that the room was a non-smoking room, it was truly unpleasant. Nice and simple continental breakfast in a lovely breakfast room with views over the river."

"I loved the location. We were inside the medieval wall. "

"Convenient location to the train and bus staions, however, I would not stay here again. I could have stayed at a nicer place for the same price if I had walked another block. The door to the room and the door to the bathroom were both in exceptionally poor condition. The bed was uncomfortable and the carpeting was old. I should have selected a hotel than was centrally located rather than near transportation."

"Really nice hotel. Perfect position for exploring the city."

"Good breakfast, great location "

"Overall stay was fab, staff were amazing and the place is very welcoming. We had a spa day and overnight stay which was amazing the only thing I will say is the spa amenities could do with a revamp like the steam room and sauna area"

"The spa was wonderful. The rooms are clean and the staff is very kind. I believe that they want to ensure you are comfortable. But, they are working with a property in need of maintenance. Our air conditioner worked the first night, but the next day we couldn't get the temperature below 24c/75f. After two attempts to fix it, they moved us to another room, where we discovered another guests gift wine, cupcake and greeting. Not a tragedy, but not assuring either. We got our new room pleasantly cool, though the thermostat never moved from 22c/72f. And it was definitely cooler than that. 2 out of 2 room temperature controls malfunctioning. A five star hotel to me, will get the details right. I didn't leave The Gainsborough with that impression, and it certainly wasn't the relaxing few days I had hoped for."