Very friendly restaurant staff. Reception team efficient and very helpful. Asked us about a ramp for my son's wheelchair anytime we came in and out of the hotel. Afternoon tea was an excellent experience. Since covid this is the 1st place that did housekeeping which really made us feel we were on a holiday.
dr s
2024 年 4 月に 2 泊滞在
8/10 (良い)
Tony
2024 年 4 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Tony
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Jenny
2024 年 2 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A two day break.
I booked late so the restaurant was fully booked but they made space for me in the conservatory. The staff could not be kinder or more helpful. The food is outstanding. I always look forward to returning.
Jenny
2024 年 2 月に 2 泊滞在
8/10 (良い)
Nicki
2023 年 11 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Service and atmosphere very good
Staff excellent… bathroom of our room was tired in places, nice atmosphere and great food
Nicki
2023 年 11 月に 1 泊滞在
10/10 (非常に良い)
Michael
2023 年 10 月 31 日
Michael
2023 年 10 月に 4 泊滞在
10/10 (非常に良い)
Laurence
2023 年 10 月 29 日
Laurence
2023 年 10 月に 2 泊滞在
8/10 (良い)
G
2023 年 10 月 20 日
G
2023 年 10 月に 1 泊滞在
10/10 (非常に良い)
John
2023 年 9 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very comfortable hotel which has elegant gentility which we hope is preserved by the future owners. The staff were efficient and friendly. Enjoyed our stay so would thoroughly recommend this hotel
John
2023 年 9 月に 3 泊滞在
4/10 (不満)
Fabienne
2023 年 9 月 15 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Avoid if you can
Avoid room 17 and presumably a few more rooms affected by the presence of the kitchen extractor fan just outside their windows. I didn't mind the pretty awful view on the back of the hotel but this extractor fan came on every morning at 7:00 and wasn't turned on until they had finished the dinner service at night. Not much chance to get any sleep when it's on. Very unsympathetic response when I asked to be moved, clearly used to people complaining and as they were apparently full nothing they could do. Overall the hotel looks tired and in need of a complete refit. Food was quite disappointing too, breakfast very average, dinner not up to much and service erratic. Shame that such a lovely building in such a nice setting is being let down by a lack of investment and uncaring staff. Not that many alternatives in Ventnor so I feel they're just not interested in trying any harder.
Fabienne
2023 年 9 月に 3 泊滞在
10/10 (非常に良い)
Lyndell
家族旅行
2023 年 9 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed the location and surroundings. Particularly impressed with the service provided by the staff and the
high quality of the food.