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"The corporate policy seems to be profit over customer care; location means they don't have to care/deliver. My room didn't get cleaned till 4pm when we were already back for the night, waited in lobby. Then they called me at 9pm for a deposit (woke up my kid before a big travel day), soap dispenser fell off the wall and smashed my toe, the bathroom fan is so old and wonky that you can't turn the light/fan on or you'll wake up your hotel mates and the doors are too small for the doorframes so theres a 1/4" gap letting light and noise from the hallway. Location and lobby are great. The day man at the desk is really nice too. But the small details just aren't there for the pricepoint. "

"Significant security issues"

"Yes parking and everything was great. "

"From the warm welcome at the front desk to the courteous interactions with the lovely cleaning staff, everyone at the hotel was absolutely wonderful. Our room was clean, quiet, and comfortable. Willo's excellent location meant that we could walk almost everywhere we wanted (Robson Street, Art Gallery of Vancouver, Yaletown, Chinatown, Gastown, Olympic Village), and the Stadium-Chinatown transit stop was located close-by for the times we decided to venture further afield (Waterfront, Granville Island, Stanley Park, MOA, Metrotown, YVR). We'll be returning to wonderful Vancouver in the future, and the Willo is where we're going to stay."

"Liked it"

"Ok"

"Excellent front desk for check in. Food at the bar was good excellent service."

"Clean room nice staff "

"Clean room, friendly staff"