Vålse Vacations from ￥421,454

I loved the vibe of the beds!

Sadly the staff walked into my room when I had paid for late check out. They knocked on the door and I spoke to say hello and they just walked in which I found unacceptable. They said I should be out of the room but that was incorrect. There was no apology. I felt treated like I was a criminal. Very poor and I have stayed at this hotel at least 5 times.

This hotel was a fantastic find! The staff were lovely and friendly, we loved their eco ethos and we’ll definitely stay here again. We’re also going to stay at their other locations too.

Our room was spacious – and light with 3 full windows – and squeaky clean, exactly as advertised. Location is near perfect; walking distance to metro, trains, busses, endless restaurants and bars, shopping ... all of central Copenhagen. Check-in was challenging in that the on-line process to register and have electronic keys activated never worked and the phone customer support was unavailable much of the time. However, even at midnight, they picked up immediately using the local number when we were at the door and unlocked the lobby door remotely, so we could pick up and activate keys in the lobby.

Staff was very nice and helpful. Location could not have been better— just steps from the Bella Center metro stop and a few minutes walk to the convention center. I never had the breakfast but dinner was good (if expensive). The main issue I had was that my room was not cleaned after my second day there, and I was there for a week. Fortunately I was traveling alone soi had plenty of towels, but it would have been nice to have the trash emptied.