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"Access to and information about cost of parking not clear prior to booking. I had asked for wheelchair accessible space but none without cars in already (none had blue badge on their windscreen). Not made clear that parking is charged at £20 per night."

"Lovely hotel. This is our third stay and we would definitely return. Good customer service."

"front desk staff are not nice, not kind, the hotel has no car park, I asked front desk a map of the car park, but the girl immediately said no, I am a Japanese and do not know the area, staff should be kind and nice to customer, also when i checked out, other girl did not say thank you, even I told ..."