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"Clean room, friendly staff"

"good stay"

"Incredible stay; very clean rooms, prompt room service, room was spacious and had a good view. Additional cost to use the pool is a big negative; would like it more if non-guests were not permitted and any cost rolled into the total cost of the room/stay."

"The pillows and blankets had stains still and hair from the previous people or staff and the windows were dirty."

"My daughter and I stayed at the W so we could attend Beetlejuice. The hotel is beautiful."

"Room "

"The a/c smells like piss when you turn on the heat"

"The property was beautiful and staff were delightful. But be aware, the charge you pay through Expedia will not be your total charge when you check out. I was shocked that at check in they charge $300 “deposit” and then charge “$50” a night for you to park your car plus another $5 for “parking tax” along with a ton of extra “fees” and “taxes” for nonsense things like “CA tourism tax, Room occupancy tax, HWMO CA tax, etc.” there are too many to list but they basically do their best to not return the extra $300 that they charge in the beginning. Also, when I checked in, I was told I was an Expedia VIP and they would usually give me an upgrade but since they were “sold out” they gave me a bottle of wine… they didn’t even ask if I drank. I was there with my minor daughter and not with any other adult so they should have been more accommodating to their “upgrade.” I’m a frequent traveler and I’m aware of these deposits that get charged at check in and then get deposited back at check out. This experience just seemed somewhat odd. "

"The front desk guy was very nice! Excellent customer service. The rooms were a bit dirty, they did have breakfast snacks which was nice. Overall was pretty good. "