ウルバーストンのプールのあるホテル

「Great atmosphere, great staff, lovely place to stay. 」

「Front Reception was excellent! From that point on everything went down hill. A very run down room with a dirty window looking over the car park. Threadbare carpet and frayed edges of the mattress hanging down. Dated decor and a less than pristine bathroom with a disgusting non slip mat! Really! Loud music played in the breakfast room. Cold plates - Coffee like dishwater The morning server looked like she slept in her clothes with a straggly pony tail and un-ironed shirt. I already informed the...

「近くにお店は無いものの、街中は渋滞が多く結果的にこちらの方が良かった。部屋にはバスタブもあり、十分くつろげました。」

「Not a great start when, immediately after arrival, a tap comes loose and starts pouring hot water over the bathroom floor. Now, things like things happen, we are all used to minor crises happening at home and it is what you do about it that matters. In the case of Graythwaite, what they did was very little! Despite repeated calls to the help lines, we never got a response (answer phone only on both lines and no response to text messages). The original fault was given a temporary fix with the...

「Fantastic stay. Room was modern and comfortable. Very clean in the room and everywhere else. The staff were lovely, really friendly and helpful. The view was amazing and we had a very pleasant stay」

「Lovely room very spacious, staff very pleasant, we didn't go in the pool or had breakfast.」

「雰囲気のある部屋で心地良かったが、建て付けが悪く、近くの部屋でドアを閉める度に部屋のドアがガタガタと音がして気になった。サービス精神が足りない。」