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"Excellent hotel. Very friendly staff. Clean rooms. Perfect location. "

"Every thing was ok"

"Spacious and clean room facing Mt Fuji. Breakfast without any change of menu, as we were there for 3n so all 3 breakfast menus are the same. Front staff is friendly however timing and direction given was not all accurate."

"Very clean room, staff were amazing, both polite and kind. Breakfast was good, lots of options. Amusement park right next door was really fun. Amazing views of Mt. Fuji. "

"Breakfast was delicious!!! Staff made phone calls to make pick up / bus arrangements Views from the onsen or public spa (sauna or natural pools) are insane, loved the experience. It is far away from the city part but there is shuttle to pick you up from MT Fuji bus stop to the hotel (just need a phone call) Taxis are rip off there, be mindful"

"The Staff was courteous and the Hotel was clean and Japanese authentic "

"Quite old hotel but charming, with nice views. We stayed in a tatami room and the futon beds were very comfortable! We also benefited from the free shuttle service of the hotel to Kawaguchiko station. Only downside might be the location as there isn’t much around especially at night.Shoutout to the kind, senior gentleman (which I believe was the owner) for helping us contact JR East regarding our lost phone and being so helpful in finding it out. Massive thank you!"

"breakfast is good"

"The hotel was a bit difficult to find and access at first, but once inside, it was very clean, spacious, and located in a nice area. The bed was comfortable, the staff were friendly, and breakfast was on point. However, the outdoor onsen didn’t appear very clean, so I didn’t use it. The biggest disappointment was the view of Mount Fuji. I booked this hotel expecting an unobstructed view based on the photos, but the view was restricted and not as advertised. Overall, it’s a decent and very clean hotel with great staff, but the lack of the promised Mount Fuji view was a letdown."