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Frequently asked questions

Where is the best place for a stay in Tsuru?

Based on our traveler data, Yado Poppoya is one of the top choices for your stay. This guesthouse offers free breakfast and free WiFi. Other good choices for your visit include Hotel Star Land and Business Hotel InterFujimoto.

If I need to cancel my hotel reservation in Tsuru, will I receive a refund?

Yes! Most hotel bookings are fully refundable if cancelled prior to the accommodation’s cancellation deadline, which is usually within 24-48 hours of your check-in date. If your reservation is non-refundable, it may still be possible to cancel it and get a refund within 24 hours of your booking. Add dates, click “Search”, then filter by “free cancellation” to review the best options available in Tsuru.

Where can I learn more about changing or cancelling my trip to Tsuru?

To access more information about changing or cancelling your trip to Tsuru, go to https://www.expedia.com/service/.

Recent reviews of Tsuru hotels

Amazing, Simply Amazing!!! The staff made my Trip.…

5 / 5

The staff here went above and beyond. We stayed one night. The view from the dining room and the rooftop was great and it was a short walk across the bridge to get a view from the other side of the lake. The hotel was within a comfortable walking distance from the train station. Even with Covid 19 going on we got a great personalized breakfast of eggs, bacon, sausage, salad, rice, and toast all unlimited. The hotel and rooms were clean, and comfortable. I would have given them five stars just for this, but then I lost my phone on the way. They put in a lot of effort to contact the JR people and find it. They also had it parcelled to my next destination, so I didn't have to go out of my way to get it. Then we asked them for a taxi to the station, and they decided to drive us. If I could give the staff more than 5 stars I would. I 100% would recommend anybody to stay here for a clean, comfortable and amazing stay with amazing staff. …The staff here went above and beyond. We stayed one night. The view from the dining room and the rooftop was great and it was a short walk across the bridge to get a view from the other side of the lake. The hotel was within a comfortable walking distance from the train station. Even with Covid 19 going on we got a great personalized breakfast of eggs, bacon, sausage, salad, rice, and toast all unlimited. The hotel and rooms were clean, and comfortable. I would have given them five stars just for this, but then I lost my phone on the way. They put in a lot of effort to contact the JR people and find it. They also had it parcelled to my next destination, so I didn't have to go out of my way to get it. Then we asked them for a taxi to the station, and they decided to drive us. If I could give the staff more than 5 stars I would. I 100% would recommend anybody to stay here for a clean, comfortable and amazing stay with amazing staff.

A verified traveler stayed at HaoSTAY

Posted 4 months ago

Expedia Verified Review…

5 / 5

What a beautiful place. The service and food were all amazing. A bit in the print side but lovely and I am glad we chose to stay. We stayed in the room with a private bath and it was a highlight. Although we used the onsen as well it was nice to have the private as well.…

A verified traveler stayed at Laforet Club Hakone Gora Yunosumika

Posted 6 months ago

Excellent Stay…

5 / 5

Everything was perfect. Great Stay!…

A verified traveler stayed at EMBLEM FLOW HAKONE

Posted 5 months ago

Expedia Verified Review…

5 / 5

We had a good time in this Onsen. People in here are kind and professional. They make us feel comfortable. Everything here is super clean and beautiful. There are enough amenities and towels. We tried nice Yukawa which is Japanese transitional clothes. The food was also amazing too! I think this is one of the best place you can enjoy Japanese private Onsen near Mount Fuji. I highly recommend here! 私たちはここで本当に楽な時間を過ごしました。すべてはとても清潔で美しかったです。こちらのスタッフの方々はとても丁寧でプロフェッショナルです。ここを強力に推薦したいです。…We had a good time in this Onsen. People in here are kind and professional. They make us feel comfortable. Everything here is super clean and beautiful. There are enough amenities and towels. We tried nice Yukawa which is Japanese transitional clothes. The food was also amazing too! I think this is one of the best place you can enjoy Japanese private Onsen near Mount Fuji. I highly recommend here! 私たちはここで本当に楽な時間を過ごしました。すべてはとても清潔で美しかったです。こちらのスタッフの方々はとても丁寧でプロフェッショナルです。ここを強力に推薦したいです。

A verified traveler from Tokyo stayed at Fuji Onsenji Yumedono

Posted 12 days ago

Expedia Verified Review…

4 / 5

The property has 2 indoor onsens and 2 outdoor onsens. The outdoor ones are accessed by walking down the street. The meals are at a set time and very Japanese. The food was very good. The rooms are like what life would have been like in Japan in the past. They do have aircon, fridges and a small TV. Don't be expecting hotel standards. It's more like a step up from camping. We liked it, but would not like to stay more than one night. There is no sign in English out side the property. Using Google translate for the sign out side it is called stairs to the stars?…The property has 2 indoor onsens and 2 outdoor onsens. The outdoor ones are accessed by walking down the street. The meals are at a set time and very Japanese. The food was very good. The rooms are like what life would have been like in Japan in the past. They do have aircon, fridges and a small TV. Don't be expecting hotel standards. It's more like a step up from camping. We liked it, but would not like to stay more than one night. There is no sign in English out side the property. Using Google translate for the sign out side it is called stairs to the stars?

A verified traveler stayed at Manten no Hoshi

Posted 1 year ago

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