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"The room was great, all clean, the service was great all the time and we really enjoyed the Onsen and the hotel itself. Great experience, we’ll return soon, no doubt."

"S"

"The room was excellent. The bed was so comfortable & duvet & pillows perfect. "

"Friendly staff, clean room and plenty of amenities. Breakfast was very good "

"Great stay. I booked a room with open air bath and it came with the access to the executive lounge for afternoon snacks and drinks. Snacks, beers and wine. The snacks there was amazing. Coz I booked two consecutive nites, they gave us access to the exclusive public bath, less ppl and with more privacy. The room was so clean and the staff were excellent. I was impressed by a staff Jaing, she was so helpful and always so enthusiastic and ready to help all the time when I saw her at the reception - check in and check out and when she was working at the executive lounge. The cleaning team was doing an excellent job. All of these made my stay so wonderful. "

"Great location. Right next to the Karuizawa station, outlet and snowfields. Shuttle scheduled to come every 15-30 minutes to take you around the resort, outlet and other snow fields. Staying at resort also gives you discounted rates with the ski lifts and gear rental. Spacious room. Great for families."

"Great location "

"Hotel ideal for station. Small rooms and basic but we spent only a night before leaving. Suited our needs. Free lockers to store luggage which we used."

"Clean and lively with great Onsen. Right on the ski slopes."