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"Small business hotel yet good to stay with small family too. Smooth check in, quick good breakfast included and very clean. "

"Central location, all amenities worked, very cheap price and just a small surcharge for breakfast. Very helpful front-desk young lady and a range of extras like iced drinks in the reception area, including ice cubes."

"Absolutely wonderful experience inside the hotel. Very new and clean rooms with excellent views. Terrific breakfast. The hotel’s only small downside is that it is slightly isolated - very convenient to the convention center next door, but not much else. I would absolutely stay here again if visiting Niigata. "

"Thank you for a great stay!"

"The hotel was generally okay and the staff were very friendly, but unfortunately there was a strong smell of cigarette smoke in the room that kept me awake all night."

"Hotel Okura personifies ‘omotenashi’, well done 👍 "

"Quick walk to the shopping area… very nice breakfast in the morning…enjoyed my stay "

"Location is mint for this hotel. Between the regulator rail service, to the bullet trains, to the area buses, any the coach buses, you have every availability for transportation at your door step. The check in/ out counter staff are very helpful, polite, patient, and understanding. "

"The room was okay but I really enjoyed their big onsen!"