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Reviews of The Tokyo Station Hotel

4.5 out of 5
The Tokyo Station Hotel
1-9-1 Marunouchi, Chiyoda-ku, Tokyo, Tokyo-to

Reviews

9.8

Exceptional

Rating 10 - Excellent. 883 out of 1004 reviews" "
Rating 8 - Good. 97 out of 1004 reviews" "
Rating 6 - Okay. 16 out of 1004 reviews" "
Rating 4 - Poor. 5 out of 1004 reviews" "
Rating 2 - Terrible. 3 out of 1004 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
You can access the hotel directly from Tokyo Station. Which is very convenient for tired travelers.
Stayed 1 night in May 2024

10/10 Excellent

Kamil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel, the best I have ever stayed in. Amazing staff in every department, beautiful clean rooms, fantastic food. Will always stay here when visiting Tokyo. Would highly recommend to anyone traveling to Tokyo, especially if utilizing the monorail system.
Stayed 1 night in May 2024

10/10 Excellent

Animesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing property. Location...location.
Stayed 4 nights in May 2024

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property in a fantastic location Our room was spacious & spotlessly clean Bedding was excellent quality, toiletries & amenities were excellent quality also Fantastic location to explore Tokyo, lots to see around this area, walkable to Ginza & easy transport links to everywhere else you will want to visit in Tokyo & further The hotel team are a huge asset to this hotel, everyone was extremely professional & helpful Superb hotel, don’t hesitate to stay here you will love it !
Stayed 3 nights in May 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is simply extraordinary. Our stays here have been memorable and effortless.
Stayed 2 nights in May 2024

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Perry

Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Stayed 3 nights in Apr 2024

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This one of best hotels we have visited in years of international travel. If you go to Tokyo stay here.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sheri

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful luxury property. Best breakfast buffet in Tokyo. Amazing location.
Stayed 1 night in Apr 2024

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, breakfast buffet delicious, and staff professional and friendly, love the little entry and exit from the station straight into the hotel, great for trips out. Would definitely recommend
Stayed 7 nights in Apr 2024

10/10 Excellent

Boon Yong

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location with top notch service by the hotel staff. Highly recommended.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In all our travels we never stayed in better hotel than this one.
Stayed 2 nights in Apr 2024

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property, even though next to busy Tokyo station but still very quiet. Super clean with friendly and professional staff. I would highly recommend this property and if I go back to Japan, I’ll be sure to stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sonya, los angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great! Bed was very comfortable and hotel was very clean. The only negative review is the breakfast buffet.
Stayed 2 nights in Apr 2024

10/10 Excellent

wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great service.
Stayed 1 night in Apr 2024

10/10 Excellent

Weimin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Provided one of the best food with Tokyo 5 stars hotels, especially the japanese style food.
Stayed 2 nights in Apr 2024

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, just wish we were able to stay longer. Beds were comfortable, staff was nice and helpful, and the ease of catching a train the next morning was a breeze. We will definitely stay again the next time we are in Tokyo.
Stayed 1 night in Apr 2024

10/10 Excellent

Cheron, Greensboro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are wonderful!
Stayed 2 nights in Apr 2024

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, service.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alain, Rhode Saint Genese

Stayed 5 nights in Mar 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the place to stay in Tokyo. From the moment you enter the lobby the staff is attentive, welcoming and friendly. After a long day of traveling the luxury found in The Tokyo station hotel is exactly what you need. Breakfast was extraordinary, the food was good especially the truffle omelette, but the staff was so kind, thoughtful and just a joy to be around in the morning. You can tell how much thought and care goes into making your first meal of the day the best one. From the complimentary morning newspaper to the convenience of staying right in a piece of history. This is the place to stay when visiting Tokyo. Without a doubt. Thank you to everyone at the Tokyo Station Hotel. We appreciated everything so very much.
Stayed 3 nights in Mar 2024

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. The staff was great with assistance before arrival and then escorted us to our train platform as we left. Anyone who visits Tokyo should stay at this hotel.
Stayed 4 nights in Mar 2024

10/10 Excellent

leena, jacksonville

Liked: Property conditions & facilities
Great hotel, gracious service and very convenient!
Stayed 3 nights in Mar 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and concierge were absolutely fantastic! Excellent location.
Stayed 3 nights in Mar 2024

10/10 Excellent

Francis, Sydney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most luxurious hotels in the world. A hidden gem with the best staff and service.
Stayed 3 nights in Mar 2024

10/10 Excellent

Francis, Sydney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Tokyo without question. The most sincere staff, high quality rooms and location, location, location.
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for convenient transportation. Stayed here for a night coming from Kyoto before heading to airport home.
Stayed 1 night in Mar 2024

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about our beautiful stay at the Tokyo Station Hotel. From the luxurious and very clean room to the impeccable hospitality, we wouldn’t hesitate to stay here again. The location can’t be beat!
Stayed 1 night in Mar 2024

10/10 Excellent

wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Services are excellent. I will definitely go back again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Hung Chee Rufina, Oakland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, staffs are very helpful, and excellent services, will book again
Stayed 2 nights in Mar 2024

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness
Great location, nice hotel, wonderful restraints, friendly staff.
Stayed 7 nights in Mar 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hope to stay here again. Beautiful hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sarath

Stayed 1 night in Mar 2024

10/10 Excellent

guy, new york

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent services and location
Stayed 1 night in Mar 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and very comfortable room. The service and amenities were excellent. The location is very convenient, an easy walk ro Imperial Palace and Ginza, without being as intense as Shinjuku.
Stayed 5 nights in Feb 2024

10/10 Excellent

Andrew, Mississauga

Traveled with family
Liked: Staff & service, property conditions & facilities
Excellent location Centre of Tokyo
Stayed 3 nights in Feb 2024

8/10 Good

Theodore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but wifi very slow
Stayed 3 nights in Feb 2024

10/10 Excellent

Chunchi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and excellent location for the transfer.
Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024

10/10 Excellent

Jamshed

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay - iconic hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Elisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, beautiful hotel, located in central area for walking/train.
Stayed 4 nights in Jan 2024

10/10 Excellent

Eriko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Before anything, it’s the A location. Right out of JR ( Japan Railways) Tokyo Station, where so many trains including bullet trains and city lines come together, you are there. Secondly, it is a historic hotel in a historic station but beautifully renovated with wonderful staff. Restaurants there are great too. Thirdly it is a walking distance to Ginza, Otemachi and Imperial Palace and also there are tons of good restaurants and shops nearby in different buildings across the plaza. It is one of my favorite hotels in tokyo.
Stayed 3 nights in Jan 2024

10/10 Excellent

Diljit, FLINT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 2 nights.. A very beautiful property and one of the most friendliest staff.. They arranged for pick up and drop off from the airport .. Food is amazing.. Do book for restaurants in advance.. Couple of shopping areas next to it with nice food options.. station is nearby for quick access to the city.. Would definitely stay here again
Stayed 2 nights in Dec 2023

10/10 Excellent

jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Real awesome property old historic building perfectly maintained and beautiful
Stayed 1 night in Jan 2024

10/10 Excellent

julie

Stayed 2 nights in Jan 2024