2/10 Terrible
Yvonne
Jun 1, 2018
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's an apartment bldg, not a staffed hotel
Here's the good - the space is a nice size. We are a family of 3 and it worked well for us. 4 would be fine too. The area is walking distance to a nice temple although difficult to find initially.
The bad: this is not a hotel - it's an apartment building with tenants. They have a few rooms set aside that they rent through other sites. It is NOT TRUE that there is a staffed lobby with limited hours. During the 2 days we spent there, the lobby was NEVER staffed - including when we arrived. We arrived to no staff and no idea how to get into our room. It turns out they sent us an email with instructions to get to a lock box with a key but the instructions were in Japanese not English. And since we arrived during the time when the booking says they are staffed, we did not know there was going to be a problem. It took an expensive 35 min phone call to hotels.com to finally get directed to a room with a nearby lock box.
Once in, there were some issues with the room. One of the rooms was prepped and ready to go. The other not so much. In the 2nd room, there were no pillow cases on the pillows. I ended up finding one pillow case in the closet of the other room. The "ready" room had 2 towels on the bed. I found one more towel in that same closet. The beds were extremely uncomfortable and they only had a fitted sheet. There was no flat/top sheet. The problem with that is that I suspect that the comforters are not washed between each use. It was kind of gross.
Yvonne
Stayed 2 nights in May 2018