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"There were 2 of us and we loved our stay. It was the first day of our Japan trip so we were severely jet lagged and yet the staff was amazing. Not only was our room ready to check in at 10 am (thank you SO much for that!!), but we also thoroughly enjoyed our stay: the location, the rooftop, the hotel, we loved it all. And would go back in a heartbeat. In fact, I’m recommending the hotel to my friends heading to Japan. The rooms aren’t big (that’s Tokyo for you) but it doesn’t matter. I slept like a baby, no interruptions, no noise at all and the staff was really kind. Will definitely go back whenever I go back to Japan"

"Close to everything "

"Great for families. Property was very clean and the room was spacious. "

"This hotel has very welcoming and friendly staff, check in was easy and fast, breakfast is amazing, the food at the restaurant is delicious, room and restroom impeccable, excellent service and very convenient train station at the corner of the building. Highly recommend!"

"The location is great, easy access to Shinagawa station. Supermarket and Convenience store, many restaurants nearby."

"Everything is perfect I would not change a thing here "

"Excellent hotel close to Shinjuku station and lots of dining options. Very friendly and helpful staff who spoke excellent English. "

"I’m not sure what the complaints are about— the property is gorgeous. The rooms are wonderful as well. We booked last minute and were put on the top floor with spacious rooms and complimentary breakfast. Loved it!"

"Very nice staff, great location, tons of restaurants/food places, convenient store in building and across the court yard. Rooms were big, comfortable, clean. Bathrooms was a good size with a lot of space, separated toilet from shower and vanity area, large seated area in front of windows."