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"Do not pay for the kaiseki breakfast and lunch it is really not worth it. The onsens and the staff are great. But avoid paying for the diner and breakfast. When we pay more than 500 usd per night we expect the possibility to choose a vegetarian meal. But they just refused. They offer a list of 28 ingredients that you have to remove all together (including sea food, eggs, milk....and some meat). And even if you order this, they still can serve you lamb or duck... It is not my first high end ryokan but it is th first time i see this kind of process.... The kaiseki is a big part of the price we pay and it is definetely not worth it..."

"We had a wonderful stay. The dinner and breakfast were so delicious and spa facilities are clean and great."

"Checkout staff was incredibly kind and helpful. The onsen was welcoming for foreigners and we were informed tattoos were okay too, which was an unexpected surprise. Amenities (including robe for the onsen) were provided and there were vending machines easily accessible as well. Short walk to Yuzawa Station so it was very convenient. Compared to other properties in the area, it was nice to stay in a hotel with a private bathroom for only a slight price increase from hostel-style accommodations. Would recommend!"

"Great location and ski in ski out. Small but comfortable room for family of 4, Onsen is a blessing! It’s a little tired, super busy hotel. Outrageously priced buffet dinner, go elsewhere. Free shuttle makes that easy, but make sure you book all offsite options. "

"Very clean and well maintained hotel. Staff were very helpful they had a native English speaker at the desk. Great amenities. "

"Great location, close to bus terminal and town center. Staffs were very polite and provided great service. Public bath was clean and relaxing. Highly recommended this hotel and would love to go back to stay again. "

"Nice place to be. Staff very nice and cordial. "

"Good breakfast, friendly staff, clean room"

"I used this hotel as nothing more than a place to store my bags and crash for the night, oh and take a shower. It did the job no frills, and I’m pretty happy. The staff were very friendly! That being said, the room I was in could use an update. Everything was well worn and there was age that just can’t be scrubbed away. Fine for me, maybe not everyone."