「Informal, buzzy hotel with lovely, friendly and efficient staff. Had an issue with our room and quickly moved. We booked basic twin but would go for the club in future as more roomy and modernised. Dog friendly hotel, dogs I think are booked into the ground floor rooms.
Menus in bar and restaurant which are right next door to each other are good for allergies. I’m GF but had no problem. Pool is small and busy but all one depth and not too deep. Well maintained and you can’t get in without...
「The property was basic, as expected, but the host's behavior was shockingly unprofessional and erratic. After honestly correcting a simple booking mistake (one guest instead of two) and promptly offering payment, the host initially seemed polite but slow to respond.
Things turned serious when I accidentally locked myself out of the bedroom—without shoes or phone—and urgently contacted him via my smartwatch. He claimed he'd arrive in an hour but vanished for hours, ignoring multiple calls....
「Lovely accommodation convenient location to the Brook.
Friendly staff.
Comfortable and clean rooms.
Shower slightly on the hot side for a perfect shower.
Very satisfied」
「From the pictures on the site, it indicated that toileries would be provided. But there was none to be seen. Initially had problems getting into my room, because the no. received was incorrect. Contacted the Office and this was corrected immediately. The no.19a bus goes to the 'Shirley' area, just ask the driver to put you off at the Howard Road bus stop. Take the 1st left and you are on Howard Road and the Guest House is on the right. The full address of your premises needs to include...
「Truthfully it was excellent value for money, both checkin and room service staff were greet. I ended up booking an extra night and used it as a base for travel as close to motorway with no noise. Well done yo the staff once again. 」
