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「Room was good size and clean Use of the pool was good」

「Prior to check-in, Sarah was very responsive. The cottage itself was immaculate and so cute. It was a great location for us to stay. Upon checkout, Sarah answered all of our questions nearly immediately regarding what to do with the linens and rubbish. Hoping to stay here again, if our travels bring us in this direction.」

「Great location, with loads of parking in the area and really close to the station (handy to get to Newcastle) and the seaside. The staff was helpful when we had an issue with the check in, and was always responsive to our requests. The room was alright, even though the bed wasn't exactly comfy, and the timed fan in the bathroom wasn't ideal at night. The best thing overall was the cafe, in which we went for all the three days. Hats off! The staff was amazing, and they could accommodate our...

「Liked everything.」

「It was a car-free trip, but as the bus station was nearby, it wasn't as inconvenient as I'd expected. The lady at reception was very kind. Very comfortable room. Having a fridge was also a great help.」

「Hotel did not inform me that all roads leading to the hotel in a rather large radius would be closed on the night of my arival. There was no communication of alternative parking arrangements. When I arrived and explained calmly that I was not a happy customer I was given excuses. Apparently they are unable to contact me because I booked through expedia. This is strange as they had contacted me through expedia to tell me that my room was non refundable. If you are going to Sunderland pick...

「We travel from Canada to visit family in the North East every year and have stayed here three times now. It has a great atmosphere and the food is very good. We’re already planning for 2027 and we will be back.」

「Modern, well furnished and clean rooms. Great location for local shops, cafes and restaurants and 10 minutes walk to West Jesmond metro station. Great value for money too.」

「Room was exceptionally clean with a very comfortable bed. One of the double glazed window units was blown and required replacing and the ensuite was a little tired and needed upgrading. Breakfast was very good, as was the evening meal. Staff needed chasing up not keeping up replacing side plates, and keeping coffee pots full. Staff were quick to apologise and bring out replacements. We will almost certainly visit again, despite getting a few things wrong the staff were extremely friendly and...

「Very nice」

「Lovely place to stay, clean room although the carpets could do with a revamp. Staff were very helpful even though we arrived very late in the evening. Breakfast was excellent, very nice poached eggs.」

「First and foremost the property was clean, functional and offered value for money. The staff were friendly and helpful, although our experience of room service was let down by dirty cups being left. We found the hotel lacked character, everything about it was functional and not interesting. This extended to the breakfast, our experience of which was behind not eating supper there. This is not a criticism of the hotel, it is my view. Based on reviews I expected a little more than we got....

「I have stayed various hotels in Newcastle, but the Malmaison was one of the best hotel in the city. I recommend to all who is visiting Newcastle.」

「Such a lovely overnight stay, we were in the area to attend an evening wedding reception. Very clean, great location & superb breakfast & Michael was so welcoming & helpful with the area & directions. Would recommend.」

「The room was cold as the heating didn't work well. There was also no hot water in the shower. Despite requesting improvement, nothing was done. The room was clean and well-maintained, the housekeeping service was very good, and the breakfast was tasty.」

「The hotel is lovely and modern it’s right by the quayside. The car park is directly behind the hotel. Our room didn’t have a magnifying mirror or a minibar however the receptionist made a note to add these if we visit again.」