2/10 (非常に不満)
Christi
家族旅行
2025 年 11 月 10 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
David, who checked us in was the only bright spot of the stay. Oddly this time we were charged in full upon checking in plus a deposit for “incidentals”. As we arrived in our room we found there was a loud party across the hall with 10 or so adults dressed for Halloween. It continued from about 10 PM to 12 AM. No one from the hotel seemed interested. Our stay lasted seven days and at no point did housekeeping knock on our door or enter our room for any service, although we heard them knocking on alternating doors each day, possibly checkouts only. We noticed cockroaches on day two and so began placing our garbage cans in the hallway in order for them to be emptied, on day five I sought out a housekeeper to request towels and toilet paper. We ate from the breakfast bar once and found it to be incredibly poor quality. Everything was the wrong texture. The parking lot was regularly strewn with garbage. The room especially the bathroom is rundown and in disrepair, splitting discolored caulking, and partial tub coat. I can’t imagine any restaurant would want to partner with this hotel so am not surprised it has been for lease for years.The hall carpets are filthy, and have been since prior to Covid. The lobby and entry area now play loud urban music that includes profanity inappropriate for families.
This was our 6th and final stay at this hotel, since the prior stay was very similar. The AC failed, mini fridge failed, plus zero housekeeping across 5 days.
Christi
2025 年 11 月に 7 泊滞在
