「We had an issue with the air conditioning but Ruben had someone come out immediately to take care of it and was very professional, nice and made our stay more enjoyable. I would stay there again 」
「I had an incredibly terrible experience in this hotel. When I asked the receptionist of the hotel whether or not I can have toothpaste, by talking to her, saying "Excuse me," with a calm voice in a polite tone, she was a little startle by being talked to. Surprisingly, she yelled to me, "You scared me!"
with a quite angry and unpleasant face and gesture. I was in fact surprised that she got angry, since what I said is just "Excuse me" quietly and politely. So, I said, "YOU scared me." Then, she...
「I do not recommend to stay here in Fliday night. I couldn’t sleep due to the blast sounds of the custom car running on the highway in front of the room.」
「We had an issue with our first room and Elijah, the night auditor at the front desk, was so very helpful. He helped us out and moved us to another room, without an upgrade charge. He was very customer friendly.」
