Find Hotel with a Concierge in Surat Thani

"Very good"

"Lovely resort in a fabulous location. Staff helpful and friendly. "

"Wonderful staff! Clean, spacious, bright room. Great pool and beach area. Breakfast was good, lots of options. Beach restaurant is nice as well. Shuttle to town and night market from the hotel."

"We loved our 3 day stay at this beautiful hotel on a lovely beach. The staff were charming and welcoming, especially Phumi. We loved our room overlooking the adult pool and near the beach. Very comfortable beds, good wifi, delicious breakfast. We particularly liked the restaurant on the beach in the evenings. We noticed a very charming children's zone near reception. We would love to return."

"Do not stay here. Issues experienced during our stay • Breakfast was not included, despite us believing we had paid for accommodation with breakfast included. This was disappointing and unclear at booking and check in. • Water frequently did not run at all in the rooms. • When water was available, there was little to no water pressure, making showering and basic hygiene difficult. • Toilets often would not flush. • When toilets did flush, they regularly blocked, creating unhygienic and distressing conditions. • Room key cards consistently failed to work throughout the entire stay, repeatedly locking us out of our rooms. • Staff would reset one key card, only for the other cards assigned to the same room to stop working, meaning the issue was never properly resolved. • There was a strong and persistent smell of sewage in and around the rooms. • Bedside lamps in each room would not turn off at all, impacting sleep and comfort. • At checkout, the hotel attempted to charge us for minibar items that were never used, totalling approximately 1500 baht across four rooms. • Management verbally agreed to refund one night for all four rooms and instructed us to process this through Hotels.com, however the hotel has since ignored all refund requests and follow ups from Hotels.com. • After checkout, communication and accountability completely stopped, continuing the poor service well beyond our stay."