シュガーファクター ツアーとアクティビティ

スタッフが優しく、セキュリティもバッチリでした。 部屋のコップは汚さもありましたが、毎日変えてくれました。

冷蔵庫があればなお良いかと思います。

We (me and my wife) recently stayed at this hotel for over 2 weeks. The location is good. Also, the room is functional enough. That's positive side. However, we are not satisfied with the quality of the service through our experience. First, right after we checked in (Friday) and unpacked luggage, we found out that the room's laundry machine didn't work properly with error message. We called the front desk, an Asian female staff with an eye-glass that day. She came to the room, checked the machine very quickly and said that the machine was not working and they already ordered a repair service, but it would take some days. This means that they didn't communicate this problem at the timing of check-in though they had already recognized it. We requested changing the room. Then, that staff told that the changing the room was not possible because all the rooms were booked, but as a solution, she told that we could do a laundry at some other room when it's possible. We refused it as we didn't want to have such inconvenience during our stay. Finally, we reported this to expedia and they called the hotel. Soon, another staff called us saying that changing the room was possible. So, we changed the room. After this, we didn't make any additional claim. However, very disappointingly, every time we passed the that front desk, the first female staff kept showing us expressionless face and a gloomy voice which I felt quite intentional, at least, very not customer-unfriendly.