「My stay was comfortable. However, I was disappointed by the hotel’s communication and customer service.
Before arrival, I was told that my room might be hot because of an unresolved HVAC problem. The hotel said that I could cancel or accept the room as it was, in which case I would receive Bonvoy points. After I confirmed that I would keep the reservation and asked about the amount, I was told that the minimum compensation would be at least 10,000 points.
After my stay, the hotel refused to...
「My stay was comfortable. However, I was disappointed by the hotel’s communication and customer service.
Before arrival, I was told that my room might be hot because of an unresolved HVAC problem. The hotel said that I could cancel or accept the room as it was, in which case I would receive Bonvoy points. After I confirmed that I would keep the reservation and asked about the amount, I was told that the minimum compensation would be at least 10,000 points.
After my stay, the hotel refused to...
Tomoyuki