「The staff was friendly and did try to help initially—they moved us from our first room, which was dirty, into a king suite.
Unfortunately, the second room still had roaches. We only stayed because it was after 12:40 AM and there were no reasonable alternatives at that hour.
While I appreciate that the staff was kind and attempted to accommodate us, the overall experience did not meet basic cleanliness standards.
The hotel later stated that we were satisfied with the second room, which is not...
「The staff was friendly and did try to help initially—they moved us from our first room, which was dirty, into a king suite.
Unfortunately, the second room still had roaches. We only stayed because it was after 12:40 AM and there were no reasonable alternatives at that hour.
While I appreciate that the staff was kind and attempted to accommodate us, the overall experience did not meet basic cleanliness standards.
The hotel later stated that we were satisfied with the second room, which is not...
Shalynne