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「The property was nice and very well kept. The staff at the front desk were not very kind except for one customer relations woman who was very helpful and lovely. I think her name was Marialena. She went out of her way to be accommodating and caring and helpful. Otherwise the other front desk staff were not particularly welcoming. The breakfast was a bit limited in its choices especially for healthier options such as fresh fruit. 」

「The entire experience was exceptional. The room was perfect, breakfast was substantial and delicious, but the real highlight was the staff. The entire team was so welcoming, thoughtful and kind. 」

「Photos are much nicer than the real scenery around the pool. No ventilation for cooking facilities. It was ok but not fantastic.」

「Honestly one of the worst hotel I’ve been to. The room for 3 was clearly for 2, with the 3rd person supposed to either sleep on the sofa that’s not a sofa bed, or in a tiny that’d barely fit a teenager. The staff is nice but the owner, an old lady, is the rudest person I’ve met. I asked for Tabasco and she literally told me to go and buy it myself. The breakfast is terrible, we stopped having it after 3 days because we couldn’t see it anymore. The “pool” is at best a bath tub. This is NOT a 5*,...

「Great location, clean room, friendly staff, great breakfast. Special mention to Manuel the restaurant supervisor who was very courteous and helpful. Will stay here again.」

「Excellent hôtel, personnel très gentil et le petit déjeuner est vraiment complet, séjour parfait. Merci à vous.」

「Fabulous small hotel in the heart of Chania Old Town. 5 minutes from the port, restaurants and shops. The owner was very welcoming and let us check in early. My friend and I stayed for one night. There were 2 double bedrooms very tastefully decorated. Tea and a coffee pod machine were very welcoming as was the water in the fridge. I don’t sleep very well, the bed was so comfortable I had a great nights sleep. I would definitely recommend this hotel and will be booking it on my next stay in...

「The spa was booked the whole time of our visit is what we were told. So, we didn't get that opportunity. The pool was well kept, a little chilly to sit outside, though. The staff was very friendly and accommodating. We thoroughly enjoyed our stay there.」

「It is so a lovely place and Lena is so amazing. Heartly welcome, beautyful rooms with a personal view of Details. We will come back if we can. Thanks a lot 」

「Great place - would stay there again! Staff was really attentive to everything. 」

「The SanSal hotel is a wonderful place to stay. Extremely friendly and helpful staff, amazing breakfast, awsome views over the city and harbor and very nicely appointed rooms.」