We were monitored by video surveillance outside as well as decibel monitored during our trip. We had
constant contact from the host -- via text, VRBO message and him contacting VRBO directly -- and he came over to the house to greet us, fix issues, and then was there again when we got back home. This was extremely stressful for our whole group, especially myself, as I was receiving these elaborate and aggressive messages when I woke up in the morning, during the day as I was trying to ski and at night when we were just looking to relax and have a good time. We were told we were violating many policies of the town, but we did not receive any violations.
This was my first VRBO experience.
Positively, the kitchen had all of the bells and whistles for us to be able to cook for our 14 people and that was certainly the most pleasant part of our trip. There were games and the ability to stream via the upstairs TV. The hot tub was spacious and clean. And the fireplace was super cozy for our group.
When we arrived we were told that the property manager would meet us there to go through the specifics of the home. I’ve never had a host greet us, and he took us through the house which met our needs. However, during this time, he did not relay that he would be monitoring our comings and goings
via outside video surveillance and had installed decibel meters above the hot tub to monitor our noise.
Throughout the weekend I had a myriad of condescending, elaborate text messages as well as messages sent in the VRBO app. If you want to have music on at all outside or have a conversation in a hot tub with your guests, this place
is probably not for you.
We had the police called on us, either from one of the neighbors who were poking around and looking at us while we were in the hot tub or by the host himself, who sent us this message 30 mins prior to the police arriving prior to 10pm when noise ordinances go into place – HOST: “As noted before, take note of the noise sensor – it will flash when the average volume exceeds 68db for 5 minutes. This is the level that
has been determined is the max level to not be disruptive on the neighborhood. It is currently nearing 80.” There was no note before of a decibel meter and definitely nothing that I would have been willing to sign in a VRBO rental. Note that 60 is considered a normal convo and 80 is a busy restaurant, it wasn't even 10pm. This was just one day.