Find hotels near Skyride, Stoke-on-Trent from ￥7,234

"Hotels.com with the hotel have some payment issue. When I check in the hotel front desk staff said that i need to pay for this trip, however, I already fully paid when i booked the hotel. After check and clarified she confirmed already received my payment. And I called to Hotel.com the staff request me to pay again for the hotel and refund my previous payment with Hotel.com due to some payment issue between Hotel.com and the Hotel. But is it the issue of customer why i have to do that. Also...

"The cottage is in need of a deep clean. The bed around the mattress was filthy with dust, hair and cobwebs underneath. The same behind the bedside cabinets. The vinyl sofa in the lounge smelt like a regiment of overweight sweaty men had spent a few summers sitting on it and gently marinating the vinyl until it stunk of stale sweat. We had to disinfect the entire thing with spray. It still smelt bad afterwards. One for the local tip I would suggest. "

"Parking was not clear – it was hidden through some black gates between shops, and we had to call the owner to even find out where it was. The property is advertised as “apartments,” but our room was just a bedroom, with the bathroom and kitchen being shared. The place felt unsafe and unhygienic – the cooker alone (see photos) was a good example of the poor condition. We rang the owner, but he didn’t want to know. Hotels.com contacted him on our behalf and he said he would come and “fix it,” but...

"Awful scruffy hotel "

"On arrival we were told expedia had trippled booked out the property that we had booked. We were then taken to a house in shelton, which looked like student accommodation, it was disgusting, it had dirty sheets and out of date milk in the fridge. The microwave was also dirty, don't get me started on the clensinous of the house. We could only have 2 out if the 3 bedrooms. At 2 am the police knocked on the door with 2 men who were absolutely out of their mind drunk. They were staying there too....

"Property was clean. Not as stated entire property. Shared facilities. Bathroom via the kitchen on ground floor had child. Did not feel we could relax here as thought we had entire apartment. Outside next to little shop. Traffic island outside meant couldnt park outside and single line. Area around property made us feel unsafe- wasnt the best."

"Staff is good. Sleeping room is clean. Have to share bathroom with other guests. Toilet lock broken."

"I wouldn't stay again. I rarely leave reviews up to this point but was left feeling like this 'apartment' is a room in a multi occupancy house and it felt a bit.....what's the right word......DHSS ish. I didn't use the communal kitchen as someone in there was, well a bit weird, looking disturbed. I just think I was looking for cheap and cheerful. It was cheap. "

"Dirty unsafe not as described"

"We really enjoyed our stay, a family of 3. Room was very clean and the breakfast was excellent "

"The staff and the breakfast were amazing however the rooms have no shampoo (body wash is not going to do it for me), no lotion, no tissues and no phone. No phone makes it extremely difficult for overseas visitors to contact reception. Even the charming lady on reception who confirmed that these amenities were not offered in the hotel states that they were a budget hotel ‘but maybe not - we are quite expensive’. "

"I had a really nice stay. The hosts were very friendly and the breakfast was phenomenal. I will definitely stay at the Olive Tree again."

"The establishment and its personnel are truly delightful, and the cuisine was exceptionally tasty."