2/5 Poor
Verified traveler
Traveled with family
May 3, 2022
Not so good experience on Labour Day
We had a not-so-good stay overall. Plus points were - having a washing machine and dining table in the room, staying near good food places near Haji Lane such as Mrs Pho and Alaturka.
We weren’t informed that the bathtub was in the Deluxe room and not Premium and thus was charged more for the Premium though I stayed in Deluxe. Other than that, understandably it is a service suite/apartment but if it is marketed in Hotels.com, there should be a notice stating the below in their page rather than treating it like a hotel:
1) having no housekeeping during more than half our stay during the long weekend
2) because of no. 1, we have to clear our litter and bring it downstairs
3) same as no. 2, we had replies for all our requests a straight no when it came to 1-2 extra bath towels, floor towels, pillows (something i’ve not experienced before in sg)
4) room was musty when we came in likely due to the carpet, but was cleaned up shortly after)
Stayed 3 nights in Apr 2022
