JEN Singapore Orchardgateway by Shangri-La

4.0 star property
Central hotel with free parking connected to a shopping center in Singapore

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

JEN Singapore Orchardgateway by Shangri-La

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Outdoor pool, open 6:00 AM to 11:00 PM, free cabanas, pool umbrellas
Exterior
Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board
Breakfast, lunch, dinner served; international cuisine
In-room safe, desk, blackout drapes, iron/ironing board

Overview of JEN Singapore Orchardgateway by Shangri-La

9.0

Wonderful

Popular amenities

  • Pool
  • Breakfast available
  • Hot Tub
  • Free WiFi
  • Laundry
  • Gym
The price is ¥28,524
Price available on 2024/4/14

Explore the area

238858, Singapore, 277 Orchard Road
  • Popular LocationOrchard Road5 min walk
  • Popular LocationNational Museum of Singapore15 min walk
  • Popular LocationMarina Bay Sands Skypark6 min drive
  • AirportSingapore (SIN-Changi)29 min drive
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Room options

Superior Room, 1 King Bed

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

Panorama Club Room, 1 King Bed

  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Club Deluxe Room, 1 King Bed

  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Club Room, 1 King Bed

  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe Room (Family)

  • 47 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Superior Room, 1 King Bed, City View

  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Twin Room

  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Superior Twin Room, City View

  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Superior Twin Room

  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

About the neighborhood

Singapore

Located in Orchard neighborhood, JEN Singapore Orchardgateway by Shangri-La is connected to a shopping center. National Museum of Singapore and Peranakan Museum are cultural highlights, and travelers looking to shop may want to visit Orchard Central. Universal Studios Singapore and Singapore Zoo are not to be missed. Guests love the hotel's central location.

What's nearby

  • Orchard Road - 5 min walk
  • National Museum of Singapore - 15 min walk
  • Bugis Street Shopping District - 4 min drive
  • Marina Bay Sands Skypark - 6 min drive
  • Marina Bay Sands Casino - 6 min drive

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • Singapore Changi Airport (SIN) - 29 min drive

Restaurants

  • Don Don Donki - 3 min walk
  • Hai Di Lao 海底捞火锅 - 1 min walk
  • Guzman Y Gomez - Orchard Gateway - 3 min walk
  • Kanshoku Ramen Bar - 1 min walk
  • Walking on Sunshine - 3 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

Upscale hotel near National Museum of Singapore
Located close to Orchard Central and Peranakan Museum, JEN Singapore Orchardgateway by Shangri-La provides a poolside bar, a rooftop terrace, and a coffee shop/cafe. For some rest and relaxation, visit the hot tub. The onsite restaurant, Makan at Jen, features international cuisine and brunch. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi.
Other perks include:
  • Swimming pool with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and an outdoor pool
  • Express check-out, express check-in, and babysitting (surcharge)
  • Guest reviews say great things about the central location
Room features
All 499 rooms have comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like air conditioning and bathrobes. Guest reviews speak well of the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • 40-inch flat-screen TVs with cable channels
  • Free infant beds, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:00 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bay Watch at Jen
  • Lounge at Jen
  • Makan at Jen

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Outdoor pool
  • Spa tub

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SGD 105.93 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 105.93 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–11:00 PM.

How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La?

As of Mar 19, 2024, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La on Apr 14, 2024 start from ¥28,524, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Singapore Orchardgateway by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Singapore Orchardgateway by Shangri-La?

Self parking is free at this property.

What time is check-in at JEN Singapore Orchardgateway by Shangri-La?

Check-in begins at 3:00 PM.

What time is check-out at JEN Singapore Orchardgateway by Shangri-La?

Check-out is at noon.

Where is JEN Singapore Orchardgateway by Shangri-La located?

Located in Orchard, this hotel is within 1 mi (2 km) of Orchard Central, National Museum of Singapore, and Peranakan Museum. Somerset Station is only a 2-minute walk and Dhoby Ghaut Station is 10 minutes.

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 648 out of 1000 reviews" "
Rating 8 - Good. 261 out of 1000 reviews" "
Rating 6 - Okay. 49 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very busy but excellent location, fabulous pool! lovely staff
Stayed 2 nights in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024

6/10 Okay

Michael

Liked: Cleanliness
Stayed 4 nights in Mar 2024

10/10 Excellent

Ralph, Goleta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, clean hotel. Small but comfortable rooms. Breakfast was outstanding. Metro link rail was almost right under the hotel which made transportation around Singapore very easy. Pricey but everything in Singapore is expensive.
Stayed 3 nights in Mar 2024

10/10 Excellent

john

Traveled with partner
The Club Lounge was great.
Stayed 4 nights in Feb 2024

2/10 Terrible

Wai Ho

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Dustin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and close to MRT station
Stayed 3 nights in Feb 2024

8/10 Good

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good transport links
Stayed 4 nights in Feb 2024

10/10 Excellent

Cynthia Catacutan Del

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Hotel was clean and food excellent. Employees were friendly and helpful
Stayed 2 nights in Feb 2024

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024