"As ever an excellent hotel with friendly, courteous helpful staff but had a problem at check-in when one of my party’s booking (made by me for daughter and her family as spouse and I had a sep booking) had gone from 2 adults and 2 children with 2 double beds when done in Expedia (have copy of receipt) to 2 single beds at check-in. Nah, that wasn’t going to fly. The Duty Manager sorted in 15 minutes, more kudos to her.
A problem of concern was the boardwalk around the pool at approx1500. The boardwalk is wooden but it is far too hot to stand on without footwear. If there are warning signs they need to be larger and more obvious. Consequently when daughter and her children (who swim like fish thanks to their parents) tried to WALK from the lounge chairs to the water they had to run lest they burned their feet. It is NOT safe to run at any pool.
Secondly, there are signs telling the pool users to shower before entering the water. Nobody at the pool did as most just ran into the water. My daughter ran (not wanting to) the shower area which had a slate floor and it was even hotter than the wooden boardwalk. She had to jump into the water to escape the burning and consequently did not shower. She told me her feet hurt for an hour afterwards.
It’s not as if daughter and her partner (the children’s father) are not used to pools as they are both qualified swimming instructors and are national and international swimmers.
Stay there again? Yes, a favourite. Grandchildren loved it"
