Find hotels in Sierra Verde, Phoenix

"I can only give this property one star—and that is solely for the friendliness of the staff, which was the only positive aspect of our stay. We originally booked a four-night visit but ended up leaving after just one night. The property is nothing like what is pictured online. Our room was in extremely poor condition and appeared not to have been properly cleaned. One pillow was missing a pillowcase, and the single washcloth provided had visible toothpaste and what looked like food residue on it. There were stains throughout the carpet and on the furniture, and dust lined the entire perimeter of the room. To make matters worse, there was an unidentifiable and very unpleasant substance on the door frame at eye level. There was also no extra bedding provided for the pull-out bed. The amenities were equally disappointing. The pools ran out of towels with no clear timeline for restocking, and the lazy river didn’t have enough tubes for guests. There was ongoing construction, and accessing the waterpark required walking through active work areas with trucks moving around. Additionally, you’re not allowed to bring anything into the waterpark except water, which was inconvenient. During the night, one of the wall-mounted shampoo/conditioner/body wash dispensers fell off and crashed into the tub. Later, someone pounded on our door at 2 a.m., which felt unsafe and unacceptable. We couldn’t leave fast enough. This was a very disappointing experience and far below what we expected."

"The space was great! Nice big hotel room. The only problems were: pool didn’t look clean and safe, there were a lot of shady people after dark at the property, two roaches came out of the kitchen sink, some of the light switches did not work. "

"Room was clean and fresh. A/C worked. Beds were comfortable. Pool was sparkling the whole time. Definitely will be staying there again. "

"This property was gorgeous and perfectly located for my family and I. The pools were wonderful and staff very friendly and helpful. An added bonus was the easy access to trails and mountain foothills. We will be back"

"Horrible Service. Called front desk repeatedly, no one ever answered. Arrived at hotel around 3AM, to find out, the hotel doesnt allow check-ins after 12AM. Never talked to anyone. Had to book another stay somewhere else for the weekend."

"Room was missing basic stuff like soap. The breakfast options were terrible and the area not clean. Poor value for the price."

"If you are looking at this hotel for the electric car charging (which is why I chose it) they want to charge $20 to use it. I don't spend $20 at any charger. "

"great customer services"

"Great time. Groovy feel to the bar & pool area. I like the rooms!"