Lobby lounge

Reviews of Courtyard by Marriott Shenzhen Northwest

4 out of 5
Courtyard by Marriott Shenzhen Northwest
No 6259 Bao'an Avenue, Bao'an District, Shenzhen, Guangdong

Reviews

9.4

Exceptional

Rating 10 - Excellent. 63 out of 89 reviews" "
Rating 8 - Good. 21 out of 89 reviews" "
Rating 6 - Okay. 3 out of 89 reviews" "
Rating 4 - Poor. 1 out of 89 reviews" "
Rating 2 - Terrible. 1 out of 89 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Stayed 4 nights in Jul 2023

10/10 Excellent

Wai Kwong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay
Overall good to stay, very nice hotel breakfast that I had in Shenzhen
Stayed 1 night in Jun 2023

10/10 Excellent

Eduardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location. Very close from Flex FY plant really clean and convenient
Stayed 5 nights in Apr 2023
Response from FO on May 10, 2023
thank you for your support

10/10 Excellent

ROB

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Generally an excellent and comfortable place with a friendly and helpful staff. Will stay there again if the price continues to be reasonable. Maybe an 8 minute drive from the airport, and a good mall/eating area very close by. I am overlooking one incident, where at 4a.m. the staff were not immediately able to be helpful. It was 4a.m. But that was the only negative incident in 3 days and there were many positive ones.
Stayed 1 night in Jan 2022
Response from Eric on Jan 24, 2022
Please allow me to extend my sincerest appreciation for choosing Courtyard by Marriott Shenzhen Northwest for your recent trip to Shenzhen. I am pleased to see that you had an enjoyable stay with us. Could you please share the specific incident you encounter at 4am during your stay to eric.sheng@courtyardsz.com.This will enable us to make the necessary changes to improve our service for your future stays. Once again we thank you for always supporting the Marriott brand. We are looking forward to welcoming you back to our hotel very soon.

4/10 Poor

Michael

Business traveler, Traveled with family
Disliked: Amenities
They no longer offer airport shuttle service. Had a very hard time getting taxi to accept us. No room service or restaurant food available apon arrival. Room was good.
Stayed 1 night in Nov 2021
Response from Marcom Manager on Nov 17, 2021
Warm greetings from Courtyard by Marriott Shenzhen Northwest! Thank you for your valuable time taken to complete our online survey. Your comments in regards to our airport shuttle service have been shared with our Front Office Manager to follow up. This will enable us to make the necessary changes to improve our service for your future stays. We are looking forward to welcoming you back to our hotel very soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome customer service!
I had to book this hotel last minute as when I got to the airport and found out my flight had been cancelled, I needed somewhere to stay. I was in a panic and exhausted and terribly upset about not being able to fly home to the US, and the two people at check in were incredibly kind and helpful. Ada and David took care of me, and they showed me where to go to get something to eat since the hotel is currently not serving food due to Covid restrictions - David even walked me over to the restaurant and waited to make sure they got my order right. The room is comfortable and the hotel is beautiful. Everyone is very friendly, and I would definitely stay here again.
Stayed 1 night in Jun 2021
Response from nina-Reservation on Jul 29, 2021
Dear Valueble Guest, Thank you for your recognition and support, We are looking forward to your next stay. Best regards. Nina

6/10 Okay

Wenda

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2020

8/10 Good

kyl, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel interior and room size as expected of Courtyard, but the location was really inconvenient for travellers who would like to shop around Shenzhen. It's nearer to the airport so it really depends on the needs of the traveller. There is a shopping mall right beside the hotel so it's still convenient, but only for people who are here for a short stay. Much is left to be desired for some of the reception and door staff too. Asked for help to call a taxi but was told to get them via the app myself twice by 2 different staff (both reception and door). Staff are pretty passive and not hospitable compared to other Courtyard branches or even other hotel branches i've stayed before.. Also, did not get much recommendations for nearby attractions too. I liked the free shuttle to the airport, but the staff didn't inform us that the vehicle was already waiting for us at the door, and no one helped us with moving the baggage out to the door too. Housekeeping was really attentive and did a really good job! I may choose to stay at another Courtyard branch if i do return to Shenzhen again.
Stayed 6 nights in Dec 2019
Response from Hotel Management on Jan 7, 2020
Dear Guest, We greatly appreciate your kind review. Thank you so much for your reminder. We have stepped up our training to create a more perfect experience for our guests. We look forward to welcoming you back some time! Warmest regards

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Stayed 4 nights in Jul 2019

10/10 Excellent

Yong, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE PLACE
Another great stay at an excellent hotel. Diana runs a great staff and in the lounge Lilly will take care of your every request. Nice to be made to feel like you are special.
Stayed 3 nights in Jun 2019
Response from Hotel Management on Jul 1, 2019
Dear Guest , Thank you for staying at the CY Shenzhen Northwest!We ’ re so glad you enjoyed your stay with us and we appreciate the positive feedback. Our staff loves hearing they were a part of making your stay experience more enjoyable. Thanks again and we looking forward to welcoming you return soon! Best ,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and spacious and comfortable. The layout of the room and especially the bathroom and shower was great.
Stayed 1 night in Jun 2019
Response from Hotel Management on Jul 1, 2019
Dear guest , Thank you so much for taking the time to write a review and sharing your experience !We are so glad to know that you're satisfied with our room and we appreciate the positive feedback. We look forward to welcome you back to CY Shenzhen Northwest in the very near future!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Brainer For Business
Another great stay thanks to a great staff. many Thanks to Lilly in the lounge, a great personality and a great hostess. Diana of course runs a great ship in this hotel 1
Stayed 3 nights in Jun 2019
Response from Hotel Management on Jun 26, 2019
Dear Guest Greetings from Courtyard By Marriott Shenzhen Northwest! We appreciate you choosing our hotel to stay. And we appreciate your positive comments with regards to our staff service. At the same time, we are glad to know that you had a enjoyable experience in our hotel. Once again, thank you for your feedback and I do hope we have opportunity to welcome you again. Best regards

10/10 Excellent

Wee Chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a Safe Bet
Everything is what you would expect from the Marriot chain. excellent staff, great hotel and wonderful service. The Young Russian lady who helped me check in, is worth her weight in gold to the hotel. Provided excellent service, friendly and had a great personality. Top notch all the way.
Stayed 2 nights in Jun 2019
Response from Janice Liu on Jun 13, 2019
Dear Guest, It is a pleasure to read your kind comment in regards to your stay at Courtyard by Marriott Shenzhen Northwest; thank you for taking the time to write it. Please rest assured that we shared your lovely feedback with the whole management team, especially praising Diana. And encourage all staffs to learn from her. It was a pleasure having you with us and we hope to have this pleasure again very soon! We look forward to welcoming you back for your next trip to Shenzhen City! Best regards, Janice Liu Marcom Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean room. A bit of a distance to Metro
Stayed 2 nights in Mar 2019
Response from Panda Xie on May 3, 2019
Dear Guest, Greetings from Courtyard Shenzhen Northwest! We appreciate you choosing our hotel to stay. And we appreciate your positive comments with regards to our room. At the same time, we are glad to know that you had a enjoyable experience in our hotel. Once again, thank you for your feedback and I do hope we have opportunity to welcome you again. Best,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is new and very nice - rooms very spacious and generous - what I did not like is that my hotel loyalty information does not apply when booking thru Expedia.
Stayed 1 night in Apr 2019
Response from Panda Xie on May 5, 2019
Dear Guest, Thank you so much for taking the time to write a review and sharing your experience! We are happy to hear you enjoyed your stay at hotel. We look forward to welcoming you back soon! Warmest regards,

10/10 Excellent

Sheau therd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Sik Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a fabulous stay
Very good
Stayed 1 night in Mar 2019
Response from Panda Xie on Apr 8, 2019
Dear Guest, Thank you so much for taking the time to write a review and sharing your experience! We are happy to hear you enjoyed your stay at hotel. We look forward to welcoming you back soon! Warmest regards,

10/10 Excellent

Sik Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally excellent.
Stayed 1 night in Mar 2019
Response from Panda Xie on Apr 3, 2019
Dear Guest, Thank you so much for taking the time to write a review and sharing your experience! We are happy to hear you enjoyed your stay at hotel. We look forward to welcoming you back soon! Warmest regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Connected to a mall with many food options and close to the airport
Stayed 3 nights in Mar 2019
Response from Panda Xie on Mar 19, 2019
Dear guset, Thank you for choosing Courtyard Shenzhen Northwest for your business . We are pleased our hotel connected to a mall let you do not worry about the eat . We look forward to welcoming you back soon. Best wishes,

10/10 Excellent

Verified traveler

Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic value for the price. Nice and clean. There are a lot of food options next door. The only downside is the distance from the subway, a bit far to walk, and too short to taxi.
Stayed 4 nights in Feb 2019
Response from Panda Xie on Apr 2, 2019
Dear guest, Thank you for sharing your experience with us!And we appreciate your positive comments with regards to our hotel. We look forward to serving you again when you return!

8/10 Good

Xinsheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nicely designed modern hotel rooms.
Although marketed as close to the airport, it is a bit far without airport shuttle. Took 20 minutes not in rush hour. Otherwise, a very nicely designed and equipped hotel with all the modern amenities.
Stayed 1 night in Jan 2019
Response from Janice, assistant marcom manager on Feb 1, 2019
Dear Xinsheng, Dear Guest, Thank you so much for taking the time to write a review and sharing your experience! We are happy to hear you enjoyed your stay at hotel. the shuttle bus to airport twice a day. the guest can book when they need. It is always a pleasure to welcome you and we are delighted to hear you enjoy staying with us. We look forward to welcoming you back soon!

8/10 Good

Verified traveler

Business traveler
I booked this hotel in large part for the hotel shuttle that doesn't exist. Just take a cab, and make sure you have the chinese address handy. I took the subway and walked because someone was nice enough at the airport to give me good directions, it was fun, but you've got to be into that sort of thing after a long journey. The cab ride back was 50RMB because the subway wasn't open that early in the morning when I needed it.
Stayed 3 nights in Jan 2019
Response from Janice, assistant marcom manager on Feb 1, 2019
Dear Anonymous, Thank you for sharing your experience with us. And we appreciate your positive comments with regards to our traffic. At the same time,we know the shuttle bus not meets your expect, we will make more shuttle bus line for our guest in the future. Once again, thank you for your feedback and I do hope we have opportunity to welcome you again.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice airport stay, close to the subway!
great hotel! only one night, so not much else to stay...
Stayed 1 night in Dec 2018
Response from Janice on Jan 14, 2019
Dear Brian, Thank you for your review regarding your stay at the Courtyard by Marriott Shenzhen Northwest. We strive to make sure every guest has a comfortable and relaxing stay, and we will be sure to share your compliments with our staffs. We look forward to welcoming you back on your next visit to the Shenzhen.- Janice, Assistant Marcom Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Very clean organized and food was amazing staff was attentive and priced reasonably
Stayed 3 nights in Dec 2018
Response from Panda Xie on Dec 25, 2018
Dear Guest, Thank you so much for taking the time to write a review and sharing your experience! We are happy to hear you enjoyed your stay at hotel. We look forward to welcoming you back soon! Warmest regards, Panda Xie - Marcom Executive

10/10 Excellent

Yong, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Janice Liu on Nov 7, 2018
Dear Yong, Thank you so much for taking the time to write a review and sharing your experience! We are happy to hear you enjoyed your stay at hotel. We look forward to welcoming you back soon! Warmest regards

10/10 Excellent

Hideo

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ショッピングモールが近く便利
Stayed 2 nights in Mar 2024
Response from FO on Mar 28, 2024
Thanks for your recognition, Looking forward to your next stay

10/10 Excellent

Sze Wai

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from FO on Mar 28, 2024
Thanks for your recognition, Looking forward to your next stay

10/10 Excellent

Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
The room was clean and unexpectedly big. Gym room is good enough. Breakfast was good too. Willing to go again next time
Stayed 1 night in Dec 2023

10/10 Excellent

Stin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Allan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Super godt hotel. Hvis muligt er det altid der jeg bor da lokationen er rigtig god og prisen er yderst fair
Stayed 2 nights in Nov 2023

10/10 Excellent

XU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Shinichi

Stayed 1 night in Sep 2023

2/10 Terrible

XU

Stayed 1 night in Nov 2022
Response from Vivian on Nov 30, 2022
尊敬的宾客, 您好,非常感谢您入住深圳同泰万怡酒店。我们深感歉意,未能在您入住期间让您有个满意的体验,若有机会,敬请您致电酒店电话反馈您的入住体验,我们将会作出进一步跟进,同时加强对员工的培训。您的意见帮助我们不断进步,诚挚感谢您对我们工作的支持。我们再次期待为您奉上愉悦的入住体验。再次向您的惠顾与指点致谢

10/10 Excellent

Chao

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from 前台 on May 25, 2022
尊敬的宾客,非常感谢您选择入住深圳同泰万怡酒店并在此留下了如此高的评价!无论是从酒店设备设施还是员工服务,我们力求对客要做到最好,很高兴可以得到您对酒店的认可,您对入住经历的肯定是对我们最大的鼓励,也是我们一直以来努力的方向。我们将再接再励,更致力于为您提供优质完善的客房设施,让您拥有舒适愉悦的入住体验!期待您下次继续入住深圳同泰万怡酒店!

6/10 Okay

TIANFU

Business traveler
Stayed 2 nights in May 2021
Response from nina-Reservation on Jun 10, 2021
尊敬的宾客,感谢您对酒店的点评!对于您在酒店入住期间的经历,我们深表遗憾。您的宝贵意见对我们非常重要,我们会将意见告知相关部门以提高服务质量。若您下次至此,希望能再次预订本酒店,给我们一个机会致歉。期待再次光临!

8/10 Good

TIANFU

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021
Response from nina-Reservation on Jun 10, 2021
尊敬的宾客,非常感谢您对我们酒店的好评,我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定,期待再次光临,祝旅途愉快!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is wonderful comparing to other hotels. Everything is good!
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

SEULKI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
심천공항에서 공항철도타고 2정거장 역에서 도보 10분이내 거리에 위치하고있어 위치 나쁘지않고 쇼핑몰과 붙어있어 저녁식사하기에도 좋음. 객실컨디션도 좋았음. 다만 7층이였는데 수압이 다소 약했고 예민하신분들은 냉난방기의 소리가 거슬릴수있음
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Karol Luo on Dec 20, 2019
Dear Guest, Thank you so much for taking the time to sharing your experience! We are happy to hear you enjoyed your stay at hotel. We look forward to welcoming you back soon!Warmest regards –Hotel Management

10/10 Excellent

JUNGHYUCK

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間大,乾淨,舒適,服務好,人員都很有禮, 唯沖涼水壓較小
Stayed 2 nights in Oct 2019
Response from 酒店管理层 on Oct 21, 2019
尊敬的宾客,感谢您入住深圳同泰万怡酒店并在此点评。感谢您对酒店房间及服务的认可和好评,同时对于您提到的水压较小的问题,我们已反馈至相关相关部门,相关部门会及时跟进和调整,您的意见和建议是我们酒店不断优化和前进的基石,相信在您下次光临的时候,我们定能为您营造一个设施完善,氛围清新的客房环境。我们再次期待为您奉上愉悦的入住体验。再次向您的惠顾与指点致谢!

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒
很棒的一間飯店! 早餐也非常多元化,好吃. 離寶安機場也很近,飯店還提供免費的機場接送服務,從飯店到機場大約20分鐘車程. 旁邊就是一個小型的購物商場,還有星巴克喔! 以後出差的首選飯店
Stayed 1 night in Sep 2019
Response from 酒店管理层 on Oct 8, 2019
尊敬的宾客,非常感谢您选择入住深圳同泰万怡酒店并在此留下了如此高的评价!无论是从酒店设备设施还是员工服务,我们力求对客要做到最好,很高兴可以得到您对酒店的认可,您对入住经历的肯定是对我们最大的鼓励,也是我们一直以来努力的方向。我们将再接再励,更致力于为您提供优质完善的客房设施,让您拥有舒适愉悦的入住体验!期待您下次继续入住深圳同泰万怡酒店!

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
設備や部屋も綺麗で気持ち良く過ごせた。ただ部屋でワインを飲もうとした際、ワイングラスがなかったので、フロントに依頼したところ無いと断られた。
Stayed 4 nights in Sep 2019
Response from Hotel Management on Oct 3, 2019
Dear guest, Thank you for sharing the experience of your stay at Courtyard Shenzhen Northwest. We are truly sorry our front desk staff ignore your needs of red wine goblet. We will further refine the service and pay attention to the detail to move guests.I hope we will have the pleasure of welcoming you sometimes soon as so you can see all the wonderful changes for yourself. We will be happy to help with your reservations.