- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel interior and room size as expected of Courtyard, but the location was really inconvenient for travellers who would like to shop around Shenzhen. It's nearer to the airport so it really depends on the needs of the traveller. There is a shopping mall right beside the hotel so it's still convenient, but only for people who are here for a short stay. Much is left to be desired for some of the reception and door staff too. Asked for help to call a taxi but was told to get them via the app myself twice by 2 different staff (both reception and door). Staff are pretty passive and not hospitable compared to other Courtyard branches or even other hotel branches i've stayed before.. Also, did not get much recommendations for nearby attractions too. I liked the free shuttle to the airport, but the staff didn't inform us that the vehicle was already waiting for us at the door, and no one helped us with moving the baggage out to the door too. Housekeeping was really attentive and did a really good job! I may choose to stay at another Courtyard branch if i do return to Shenzhen again.