The cabin was great however ice maker didn’t work and no broom was there. Another issue was addressed. An email was answered the morning of our departure about the ice maker .
Lisa B.
2024 年 6 月に 3 泊滞在
8/10
The cabin looks exactly like the pictures, down to the Christmas decorations. We had a family of 14 with 7 adults. The cabin was the perfect size and allowed for all children and adults (single and couples to have their own bed. The kids loved having the room of bunk beds. The games were a hit.
Yasmeen
2024 年 3 月に 3 泊滞在
4/10
We chose this cabin for a family trip for my birthday because of how amazing it looked via the pictures. Literally as we waked in the house we saw they were very misleading.
First problem, the house was absolutely FREEZING when we arrived. Went to the thermostat and it was so cold that the thermostat said it’d be 4 hrs before it would heat up! Went to turn on the fireplaces so we could warm up… living room one didn’t work. Couches all broken, pool table broken… various lightbulbs burnt out. NONE of the recliners worked.. I immediately called the house manager. He “said” he’d put in a ticket and claim and someone will be with me immediately to adress reimbursement due to our experience. Keep in mind, we’re only here 1 night! So the price is a lot of money! I’ve not heard a thing. Asked again this morning as we were checking out.. still nothing. We only had like 10 towels for a house that sleeps 22… it was 10pm before the house finally warmed up, Construction work at 7am on a Sunday… just overall so disappointed in the experience here.
Taylor C.
2024 年 3 月に 1 泊滞在
2/10
Upon our arrival, the house smelled of pot and had trash in many of the drawers. Upon further investigation, the hot tub was disgusting and non-functioning, many blinds, door handles, door locks were broken or missing and sliding doors to the balcony from the bedrooms were frozen shut and would not open. There was 1 new deck board on the deck but all the boards around it were rotten and felt like that would break through (we never allowed anyone to go on the deck due to safety concerns). Upon reaching out to the property manager, the response was very delayed and they have seemed annoyed at having to deal with the situation. Based on the amount of things broken and the inability to use the outdoor space due to safety concerns, the refunded a nominal amount trying to appease and when I said that wasn’t sufficient and would like to discuss it further, I have had no response since. If there had been an alternative option available at the time, we would have moved properties. I would not stay at this property nor trust this company.
joshua b.
2023 年 3 月に 4 泊滞在
10/10
This cabin has everything, cozy and lot of space and amenities for everyone. Highly recommended.
Looking to book again 😀
Gloryvette P.
2023 年 3 月に 3 泊滞在
6/10
We really liked this cabin. Location was central to everything and the cabin accommodated our large group nicely. The property was beautiful, although the waterfall was not working. Check-in was easy and the cabin was available about 2 hours earlier than advertised check-in time. There are plenty of pots, pans, dishes, glasses, mugs and silverware. We did, however, have a few issues. The rugs in the common areas are filthy, everyone’s feet/socks were black after only a few hours. They really should be replaced or sent out to be cleaned. The kitchen floor was also dirty and sticky; didn’t seem like it was really cleaned in a while. The video game did not work at all and there were no instructions on how to use the hot tub. A light fixture/ceiling fan did not work in one of the bedrooms and only 1 of the 8 tv’s worked. We did call the management office, and they did come out to look at e everything, but none of the issues were resolved or followed up on by the time we left. And I know we’re talking about a cabin in the woods on the side of a mountain, but none of the windows have been cleaned and all have year’s worth of spider webs and dead bugs. None of these issues would necessarily prevent me from staying here again, but the cleanliness really should be addressed as it’s been mentioned in many previous reviews. Other than 2 small bottles of dish soap, 3 dishwasher pods and a sponge, no cleaning supplies were available at all, so make sure you bring them, including trash bags. I wasn’t really expecting them and brought my own, but a mop or swiffer would have come in handy.
Stephanie H.
2022 年 9 月に 5 泊滞在
10/10
Our group enjoyed being here! Perfect for a big gathering!
Jonathan and I.
2022 年 8 月に 1 泊滞在
10/10
Great place for family.
Close to anything you would want to do.
Boyd W.
2022 年 7 月に 5 泊滞在
6/10
The house itself and the surrounding area were amazing. However, the cleaning and maintenance crew need to be fired!!! The house was a mess when we arrived. The basement bathrooms were dirty (hair ties and hair all over the place) the bottom deck had trash all over it (dirty gauze, wrappers, cans left), none of the floors were washed (our feet were black), and the towels were not washed. As for maintenance, the hot tub was broken (kept turning off and on all day long), the ice machine was broken, the towel railing in the main bathroom was broken, only the main floor and main TV in the basement worked, and the video game was broken. We stayed there for a little over a week (16 of us) we had to buy our own toilet paper, paper towels, trash bags, dish washer soap, laundry detergent (would have been fine if they would have given us a heads up).
Jerry W.
2022 年 6 月に 8 泊滞在
10/10
We had family wedding a union of sisters that had never met!
It was a magical wedding in a beautiful location.
Maryann D.
2022 年 6 月に 4 泊滞在
8/10
Overall the Cabin was beautiful. Bigger then we expected. Everyone had enough room. A couple of issues:
-TVs in the bedrooms did not work, had to go buy ROKU sticks to watch TV.
-No Ice in the ice machine in the refrigerator
- Shower in the Bathroom on the main floor, leaked to the bedroom with the bump beds.
Other then that the family had an amazing time and would rent again.
Lisa M.
2022 年 4 月に 3 泊滞在
8/10
Nice views and location. Would definitely recommend. However, this property needs better manager. Very sad that owner spends premium on management company. Upstairs room did not have sheets changed, when removing bed cover it was littered with candy covers. Also, that same room had door latch broken. Review comments claim that it was fixed but we stayed after mentioned date and it’s still broken. Jacuzzi does not work. Fire place worked for 2-3 hours and then it must have run out of propane. Main floor rugs are very dirty, must have been there since cabin was built. Grill outside simply can’t be used, grill grates are rusty and barely have any metal left. Other then maintenance issues, I would recommend this cabin
Nikolay V.
2022 年 1 月に 4 泊滞在
8/10
Couldn’t use hot tub. It want working when we arrived and was never fixed. This was a big part of our reason to book this property.
Kirk K.
2021 年 12 月に 3 泊滞在
8/10
Overall our experience was very good. The only complaints any of us had was the parking. With a lot of cars it’s hard to get in and out. The other issue we had was the arcade game system did not work. I contacted someone about it, they sent someone out but they did not know how to fix it. My son was excited to play on that but never got to because it did not work. Other than that the location was great and there was plenty of room for everyone.
Brittany K.
2021 年 12 月に 3 泊滞在
10/10
Everything was easy from beginning to end. The accommodation was amazing and so well stocked with everything you could need. The location was spot on and within easy reach of all the attractions and the neighborhood extremely peaceful. We loved it all and didn't want to leave. We will definitely re-book in the future.
Daniella M.
2021 年 12 月に 2 泊滞在
10/10
16 adults (10 parents and 6 of our college age kids) - all fit very comfortably. Great to have all under 1 roof. Close enough to just about anything or comfortable enough to just stay in.
Michael K.
2021 年 11 月に 3 泊滞在
8/10
Well, the property is beautiful, open, and location is great. However, for as picky as the managers of the property are; we had all kinds of bugs especially, in the kitchen area gross! Okay we are dealing with a post Covid world but I don’t think housekeepers do extermination. Also nothing about what is in the kitchen area is updated so just in case you are coming they have a Kuerig but no blender cuz the tops don’t fit the bases that are in the cabinets! Bedding needs a turnover too a little knotty and thin. Otherwise great for a family or large gathering. Oh one last thing bedroom doors third floor need some attention they don’t close.
Deborah D.
2021 年 11 月に 3 泊滞在
10/10
Three families and plenty of room for everyone. This cabin is perfect - clean and well supplied. Location is private, yet does NOT require 30 minutes of winding roads to access. Would highly recommend. My only "ding" is that the hot tub would not heat up and property manager did not respond to my message of inquiry. You will not be disappointed in this listing!
Steven M.
2021 年 10 月に 3 泊滞在
10/10
I would recommend this property to anyone looking for a place to stay for a large group. There were a total of 19 of us and there was plenty of room for everyone! As for cleanliness overall the home was very clean, we found a few spaces that could have used some extra attention but this is to be expected in such a large home. Vacasa was very timely in any issues we had such as a toilet that did not work upon our arrival (they had someone there to fix it within two hours). The house is a little of the beaten path but this is to be expected when going to the mountains. Overall it was a great place to stay!
Bradley H.
2021 年 9 月に 3 泊滞在
8/10
Very pretty condo. Convenient location to Pigeon Forge. Condo needed to be clean better. Upstairs shower leaked through the the main floor bathroom’s ceiling (but fixed within the first 24 hours), waterfall next to condo was not flowing and looks in disrepair, our group had a great time and enjoyed our time in the smokies!
Brad B.
2021 年 6 月に 3 泊滞在
10/10
Very good
Barry W.
2020 年 10 月に 7 泊滞在
10/10
Very spacious, family friendships cabin.
We stayed with our family of 15, bedrooms were great size.
Loved the kitchen and large table for eating together.