Sernio Vacations from ￥164,504

Very friendly staff upon check in. Hotel was just a very short walk from train station. Hotel room was hot but we were able to open a window to cool it off! The AC was not turned on for the season yet! We took a short walk to find a nice little shopping area with a few restaraunts. Someone tried to get into our room early evening but we had the internal lock on, thank goodness. It was kind of strange!

Excellent location - amazing staff, every detail is carefully tailored to their guests having a wonderful time. Rooms are beautiful, welcome amenities, staff is friendly and serviceable.

Hotel is in a very small village on lake adjacent to Lake Como -- easy to Milan about 45 min and to other villages and Lake Como about 30 min. Lovely staff, nice, comfortable rooms that are well appointed and gorgeous bathrooms. Not much to do in the immediate area so don't expect to walk around a cute town, but the hotel has a solid restaurant with a good breakfast and nice dinner dishes overlooking the lake.

Very happy with the staff and room was very nice.

Clean room but dirty grout in bathroom and dirty bottom in the bath tub. Ran out of shower gel. Staff service very poor - hard to get a good morning out of them, nevermind a smile..... Scrambled eggs overcooked and luke warm, same for spinach, beans and carrots. All in all, 4 out of 10 from me - room for improvement, especially for the service.